NS
Nando S
1 reviews | Active since Jul 2020
29 Jul 2020, 17:12
**********!!!!
Metrofibre networx are one of the many ******* business in the industry!!!! Reason being... I have been paying for a 10Mbs fibre line for the last 7 months to only find out I have a 5Mbs line which comes with the Complex ?!? I upgraded the line last year December, well so I though! They have been debiting my account without fail for R455 some change for that “additional 5Mbs line” that I never got!!! ****************!!! So what now?! Do I get reimbursed for the last 7months or do I still escalate the matter?!
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Replies (3)
MetroFibre Networx's replyOfficial
29 Jul 2020, 21:48Dear Nando,
Thank you so much for your message. Kindly send us your full residential address, account number and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you so much for your message. Kindly send us your full residential address, account number and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply29 Jul 2020, 21:48
Official
Dear Nando,
Thank you so much for your message. Kindly send us your full residential address, account number and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you so much for your message. Kindly send us your full residential address, account number and ticket number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
NS
Nando S's updateReviewer Update
29 Jul 2020, 22:09I stay at Eco Park East Unit 605 Block E.
Account SAC025 .
I don’t have a ticket number?
I spoke to one of your employees by the name of Siphamandla. He has given me the information. He told me that I am on a 5Mbs line. Where I have been paying for a 10Mbs line for the past 7months.
Account SAC025 .
I don’t have a ticket number?
I spoke to one of your employees by the name of Siphamandla. He has given me the information. He told me that I am on a 5Mbs line. Where I have been paying for a 10Mbs line for the past 7months.
NS
Nando S's update29 Jul 2020, 22:09
Reviewer Update
I stay at Eco Park East Unit 605 Block E.
Account SAC025 .
I don’t have a ticket number?
I spoke to one of your employees by the name of Siphamandla. He has given me the information. He told me that I am on a 5Mbs line. Where I have been paying for a 10Mbs line for the past 7months.
Account SAC025 .
I don’t have a ticket number?
I spoke to one of your employees by the name of Siphamandla. He has given me the information. He told me that I am on a 5Mbs line. Where I have been paying for a 10Mbs line for the past 7months.
MetroFibre Networx's replyOfficial
30 Jul 2020, 00:06Thank you Nando,
We have escalated your query to the correct department. We will be in touch.
The MetroFibre Team
We have escalated your query to the correct department. We will be in touch.
The MetroFibre Team
MetroFibre Networx's reply30 Jul 2020, 00:06
Official
Thank you Nando,
We have escalated your query to the correct department. We will be in touch.
The MetroFibre Team
We have escalated your query to the correct department. We will be in touch.
The MetroFibre Team