***** / Theft / Incompetence - Not sure because no one at Metrofibre will talk to me

I never thought i would see the day that i could experience worse service than Telkom - Metrofibre certainly is making every effort to lower the benchmark for incompetence, lack of service and general ignorance for the value of its customers. Beware when moving premises as an existing customer - i moved houses (400m) down the road - the new premises had existing MetroFibre end point - process fairly simple - fill in form - note activation date and a fee of R575 incl vat will be charged - and so it started On the move date contact support - speak to friendly gentleman that cant locate the form , then does and promises to return my call and activate me (its been a month and he still hasnt called back) Day 2 - try again - new lady in support - super friendly with the same empty promises (been a month still no return call) Day 3 - try again - this time the lady solves my problem and activates within 3 minutes ( clearly indicating severe competence issues with the previous 2 support staff)

Then the catch - receive invoice for R1725 incl Vat for once of connection- which is 3 x support calls at R575

This is clearly ***** / theft compounded by inability to resolve over the last 30 days

so those of you moving - check your accounts

finally - to the automated response or token person at metrofibre about to send me the following response :

MetroFibre Networx's reply: 28 Sep 2020, 08:25

Good morning Craig

Thank you for your message. Kindly send us your full names, residential address, contact details, Account Number, Ticket number so we can escalate this to the correct department.

Thank you, The MetroFibre Team

i have sent emails to every department - and now will be contacting icasa and searching for CEO details to harass him