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Shantelle C
1 reviews | Active since Jun 2020
10 Jun 2020, 17:16
Fox and Metro Fibre
My internet has been off since Monday and immediately reported the problem the Vox which is part of metro Fibre... It's Wednesday evening and still no one has been here so sort it out.
Vox keeps on saying it's from Metro Fibre side and can not get a contact number for metro Fibre to sort is out as I need to deal directly with vox.
I am working from home due to the Corona virus and now I have not done anything in 3 days.
It's pathetic!!! Have phoned 3 to 4 times a day to ask Vox and get the same answers a technician has been appointed. Still Waiting!!!!
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MetroFibre Networx's replyOfficial
10 Jun 2020, 17:25Hi Shantelle
thank you for your message. Kindly send us your full contact & account details as well as your ticket number. As soon as we have this, we will escalate your problem to the correct department.
Thank you,
The MetroFibre Team
thank you for your message. Kindly send us your full contact & account details as well as your ticket number. As soon as we have this, we will escalate your problem to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply10 Jun 2020, 17:25
Official
Hi Shantelle
thank you for your message. Kindly send us your full contact & account details as well as your ticket number. As soon as we have this, we will escalate your problem to the correct department.
Thank you,
The MetroFibre Team
thank you for your message. Kindly send us your full contact & account details as well as your ticket number. As soon as we have this, we will escalate your problem to the correct department.
Thank you,
The MetroFibre Team