Formal Complaint - Unresolved Technical Issues and Poor Customer Service (Ticket ID: ***)

To Metrofibre Management,

I am writing to formally lodge a complaint regarding the unacceptable level of service.

1. Lack of Resolution for Ticket ID: *** My initial call regarding slow network speeds was handled professionally, and a ticket was logged. However, the ticket was marked as "resolved" by Tebogo Molipa without any actual improvement to my service or a follow-up call to verify the fix. While the "dbm levels" may appear within spec on your end, my real-world performance remains subpar.

2. Poor Communication Channels Following the instructions provided, I submitted my speed test results via WhatsApp. I received no human response, only automated messages from an AI bot. This lack of engagement makes it impossible to provide the feedback your technicians requested.

3. Unprofessional Conduct by Support Staff Today, after waiting 15 minutes to speak with an agent, I was treated with utter dismissiveness. The agent was unfriendly and made me feel like an inconvenience for seeking help. This "gatekeeping" attitude is unacceptable for a service provider of your stature.

Expectations: I have been a loyal customer, but I will not tolerate being ignored or disrespected. I expect:

An immediate review of my line by a senior technician.

A phone call from a manager to discuss the conduct of your support team and the status of my connection.

I look forward to your prompt response.