JV
Jeandre V
1 reviews | Active since Apr 2013
11 May 2021, 09:57
Forcing Customers to Upgrade/Pay More
Well done Metrofibre!!!
Cutting off all 5MB internet lines at 00:00 because you are forcing your customers to upgrade to 10MB lines WITHOUT NOTIFICATION!
How do you even justify this move? Is’t this against the consumer’s act?
I don’t want a 10MB line, I signed up for a 5MB line.
FORCING CUSTOMERS TO PAY MORE?
When a service sounds too good to be true, IT IS NOT TRUE! Installing for free but forcing customers (after a tough COVID year) to pay more.
I can’t believe it!!
You are going to regret this move and loose a lost of customers today - it is a pitty because you have got so much business potential.
EXTREMELY DISAPPOINTED!!
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Replies (1)
MetroFibre Networx's replyOfficial
11 May 2021, 11:50Good day
We trust you are well
Kindly note that there was communications sent out since end of last year, emails and SMS's regarding the discontinuation of the 5mbps line.
We do apologise for the inconvenience
Kindly inform us if you would like to sign up with us so we can assist accordingly
Kind Regards
MetroFibre
We trust you are well
Kindly note that there was communications sent out since end of last year, emails and SMS's regarding the discontinuation of the 5mbps line.
We do apologise for the inconvenience
Kindly inform us if you would like to sign up with us so we can assist accordingly
Kind Regards
MetroFibre
MetroFibre Networx's reply11 May 2021, 11:50
Official
Good day
We trust you are well
Kindly note that there was communications sent out since end of last year, emails and SMS's regarding the discontinuation of the 5mbps line.
We do apologise for the inconvenience
Kindly inform us if you would like to sign up with us so we can assist accordingly
Kind Regards
MetroFibre
We trust you are well
Kindly note that there was communications sent out since end of last year, emails and SMS's regarding the discontinuation of the 5mbps line.
We do apologise for the inconvenience
Kindly inform us if you would like to sign up with us so we can assist accordingly
Kind Regards
MetroFibre