Following on complaint ticket *** and ***

Ticket Number *** and ***I am following up on my complaint after receiving a call on 2 April 2026 at 09:34 from one of your representatives. I want to acknowledge that he was professional, kind, and reassuring — I honestly rate his service a 5 out of 5. He did everything right in that moment and made me feel like my issue mattered and would be resolved.

But today, I am still without fibre.

It is the Easter weekend, and my home has no internet, no TV, and not even mobile data to fall back on. My family and I are sitting with nothing — no connection to the outside world, no entertainment, no way to even make alternative plans.

What hurts the most is that I simply cannot afford to make backup arrangements. I am not in the same position as some of my neighbours who can quickly switch to mobile data or other services. The R480 I paid is not a small amount to me — it matters. It is money I budget carefully, money that should have provided a service that I am now not receiving.

At this point, I feel invisible. It feels like my R480 does not make any real impact to your business — that I am just a small percentage among many customers, and therefore easy to overlook. But for me, that money means everything.

Because of the ongoing lack of resolution, I am respectfully requesting a refund of the R480. It is only fair, as the service I paid for has not been delivered.

I am truly disheartened and defeated by this experience. All I am asking for is fairness, understanding, and to be treated like a customer who matters.

Please assist me.