Follow-up on Ticket *** – Outdated Modem Installation

Good day,

I am following up on Ticket *** regarding the old and outdated modem that was installed at my premises.

I lodged a complaint last week, however the issue has still not been resolved or attended to. When I connect using my laptop, the connection shows that it is active, but I receive a notification indicating that the router needs to be upgraded.

I previously sent an email regarding this matter but only received an automated reply. When contacting the call centre, I am redirected to an AI-generated voice system which unfortunately has not helped resolve the issue.

Additionally, when the fibre network was installed, the activation of the service took longer than the expected time. Communication since then has been quite challenging.

It has now been two weeks since I started using your service, and I am already experiencing difficulties with communication and support. This makes me question whether it is worthwhile to continue with the service if these issues persist.

I kindly request that this matter be attended to urgently and that the modem issue be resolved as soon as possible.