JM
Jasmine M
1 reviews | Active since Feb 2024
15 Feb 2024, 21:05
Fixing problems
We have been struggling for about a month and a half with Metrofibre 2.4 G line. We have contacted them on WhatsApp as well as on email. The client service was fast and good. The problem is stil not fixed. They keep on saying that they have logged a ticket, but nothing is happening. I cannot go on my computer as my laptop is only compatible with the 2.4G and not the 5G. I cannot study, work or stream anything. This is very concerning.
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MetroFibre Networx's replyOfficial
16 Feb 2024, 08:43Dear Jasmine
We apologize for the inconvenience you've experienced with your Metrofibre service. We understand the frustration that arises when facing connectivity issues, especially when it affects your ability to work and study.
Upon reviewing the details provided, we were unable to locate your service using the information provided in your complaint. In order to assist you further, we have sent an email to the address associated with your complaint requesting additional details, including your account holder information.
Once we receive the necessary information, we will investigate the matter promptly to ensure a resolution to your connectivity issues. We appreciate your patience and understanding as we work to address your concerns.
If you have any further questions or concerns, please feel free to reply to our email or contact our customer service team directly.
Thank you for bringing this matter to our attention
Kind regards,
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your Metrofibre service. We understand the frustration that arises when facing connectivity issues, especially when it affects your ability to work and study.
Upon reviewing the details provided, we were unable to locate your service using the information provided in your complaint. In order to assist you further, we have sent an email to the address associated with your complaint requesting additional details, including your account holder information.
Once we receive the necessary information, we will investigate the matter promptly to ensure a resolution to your connectivity issues. We appreciate your patience and understanding as we work to address your concerns.
If you have any further questions or concerns, please feel free to reply to our email or contact our customer service team directly.
Thank you for bringing this matter to our attention
Kind regards,
Marilize
MetroFibre Complaints
Best regards,
MetroFibre Networx's reply16 Feb 2024, 08:43
Official
Dear Jasmine
We apologize for the inconvenience you've experienced with your Metrofibre service. We understand the frustration that arises when facing connectivity issues, especially when it affects your ability to work and study.
Upon reviewing the details provided, we were unable to locate your service using the information provided in your complaint. In order to assist you further, we have sent an email to the address associated with your complaint requesting additional details, including your account holder information.
Once we receive the necessary information, we will investigate the matter promptly to ensure a resolution to your connectivity issues. We appreciate your patience and understanding as we work to address your concerns.
If you have any further questions or concerns, please feel free to reply to our email or contact our customer service team directly.
Thank you for bringing this matter to our attention
Kind regards,
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your Metrofibre service. We understand the frustration that arises when facing connectivity issues, especially when it affects your ability to work and study.
Upon reviewing the details provided, we were unable to locate your service using the information provided in your complaint. In order to assist you further, we have sent an email to the address associated with your complaint requesting additional details, including your account holder information.
Once we receive the necessary information, we will investigate the matter promptly to ensure a resolution to your connectivity issues. We appreciate your patience and understanding as we work to address your concerns.
If you have any further questions or concerns, please feel free to reply to our email or contact our customer service team directly.
Thank you for bringing this matter to our attention
Kind regards,
Marilize
MetroFibre Complaints
Best regards,