TM
Thato M
1 reviews | Active since Nov 2024
27 Feb 2026, 14:51
FIX THIS NETWORK ASAP
I am extremely disappointed with the ongoing network issues I’ve been experiencing. My connection has been down repeatedly, including last week, and I am currently facing the same problem again. This level of service is unacceptable and highly disruptive. I rely on a stable connection, and these repeated outages reflect poorly on your reliability. I expect this issue to be investigated thoroughly and resolved as a priority.
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MetroFibre Networx's replyOfficial
27 Feb 2026, 14:55Dear Thato Mosakeng
Thank you for reaching out and for outlining your experience clearly. We genuinely understand how disruptive repeated internet outages can be, especially when you depend on a stable connection for your daily activities. Your feedback is important and has been taken seriously.
We acknowledge the challenges you’ve encountered — including recurring downtime and the difficulty with contact through our support channels. This is not the experience we aim to provide.
Our team is actively reviewing your case and working with the technical department and network teams to investigate your area’s connectivity and determine the root of the repeated outages.
Please be assured that we are treating this matter with priority and will update you as soon as more information becomes available. If there are specific times that work best for a technician to contact you or perform diagnostics, please let us know so we can coordinate accordingly.
Thank you for bringing this to our attention and for your patience as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for outlining your experience clearly. We genuinely understand how disruptive repeated internet outages can be, especially when you depend on a stable connection for your daily activities. Your feedback is important and has been taken seriously.
We acknowledge the challenges you’ve encountered — including recurring downtime and the difficulty with contact through our support channels. This is not the experience we aim to provide.
Our team is actively reviewing your case and working with the technical department and network teams to investigate your area’s connectivity and determine the root of the repeated outages.
Please be assured that we are treating this matter with priority and will update you as soon as more information becomes available. If there are specific times that work best for a technician to contact you or perform diagnostics, please let us know so we can coordinate accordingly.
Thank you for bringing this to our attention and for your patience as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply27 Feb 2026, 14:55
Official
Dear Thato Mosakeng
Thank you for reaching out and for outlining your experience clearly. We genuinely understand how disruptive repeated internet outages can be, especially when you depend on a stable connection for your daily activities. Your feedback is important and has been taken seriously.
We acknowledge the challenges you’ve encountered — including recurring downtime and the difficulty with contact through our support channels. This is not the experience we aim to provide.
Our team is actively reviewing your case and working with the technical department and network teams to investigate your area’s connectivity and determine the root of the repeated outages.
Please be assured that we are treating this matter with priority and will update you as soon as more information becomes available. If there are specific times that work best for a technician to contact you or perform diagnostics, please let us know so we can coordinate accordingly.
Thank you for bringing this to our attention and for your patience as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for outlining your experience clearly. We genuinely understand how disruptive repeated internet outages can be, especially when you depend on a stable connection for your daily activities. Your feedback is important and has been taken seriously.
We acknowledge the challenges you’ve encountered — including recurring downtime and the difficulty with contact through our support channels. This is not the experience we aim to provide.
Our team is actively reviewing your case and working with the technical department and network teams to investigate your area’s connectivity and determine the root of the repeated outages.
Please be assured that we are treating this matter with priority and will update you as soon as more information becomes available. If there are specific times that work best for a technician to contact you or perform diagnostics, please let us know so we can coordinate accordingly.
Thank you for bringing this to our attention and for your patience as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,