Fire Lucert Fibre as your installers if they cannot get fibre fixed

At the beginning of every month, my fibre goes down. I get told that it's due to my line that is degraded and the technicians will replace the line. This month it has gone down once again, Metroafibre says it's due to poor workmanship from Lucert Fibre who does the installations. I have called multiple time for a call to be logged, but this seems impossible as MetroFibre says that they don't know when they will log a call as they can't find certain items on the system. So here I will be without fibre for the first 2 weeks of the month again...unacceptable