DS
Devina S
1 reviews | Active since Jan 2012
06 Jun 2026, 21:05
Fing waste of a service no Internet all the time yet debit on time!!!!
Our Internet goes down in vorna valley midrand and my contract is with metro go through vuma. The whole neighborhood is down with different isp and your fing bot tells me to call vuma and vuma tells me to call isp
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
06 Jun 2026, 21:19Good day Devina,
Thank you for bringing this to our attention.
We understand your frustration with being directed between your ISP and the network operator while experiencing a loss of service, particularly when multiple residents in the area appear to be affected. We recognise that customers expect clear communication and ownership when reporting service-impacting incidents.
Your feedback regarding the support journey and the guidance provided through our automated channels has been noted and will be reviewed internally. We would appreciate the opportunity to investigate the incident and confirm the circumstances surrounding the outage and the assistance provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration with being directed between your ISP and the network operator while experiencing a loss of service, particularly when multiple residents in the area appear to be affected. We recognise that customers expect clear communication and ownership when reporting service-impacting incidents.
Your feedback regarding the support journey and the guidance provided through our automated channels has been noted and will be reviewed internally. We would appreciate the opportunity to investigate the incident and confirm the circumstances surrounding the outage and the assistance provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jun 2026, 21:19
Official
Good day Devina,
Thank you for bringing this to our attention.
We understand your frustration with being directed between your ISP and the network operator while experiencing a loss of service, particularly when multiple residents in the area appear to be affected. We recognise that customers expect clear communication and ownership when reporting service-impacting incidents.
Your feedback regarding the support journey and the guidance provided through our automated channels has been noted and will be reviewed internally. We would appreciate the opportunity to investigate the incident and confirm the circumstances surrounding the outage and the assistance provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration with being directed between your ISP and the network operator while experiencing a loss of service, particularly when multiple residents in the area appear to be affected. We recognise that customers expect clear communication and ownership when reporting service-impacting incidents.
Your feedback regarding the support journey and the guidance provided through our automated channels has been noted and will be reviewed internally. We would appreciate the opportunity to investigate the incident and confirm the circumstances surrounding the outage and the assistance provided.
Best regards,
Marilize
MetroFibre Complaints & Escalations
DS
Devina S's updateReviewer Update
07 Jun 2026, 08:47Lovely just to maybe 11 minutes to 20 mins to log a call. I have a screenshot!!!
DS
Devina S's update07 Jun 2026, 08:47
Reviewer Update
Lovely just to maybe 11 minutes to 20 mins to log a call. I have a screenshot!!!
DS
Devina S's updateReviewer Update
07 Jun 2026, 14:52So Marilize are you a bot or human because I am not wasting my time with all these bots at metro
DS
Devina S's update07 Jun 2026, 14:52
Reviewer Update
So Marilize are you a bot or human because I am not wasting my time with all these bots at metro
DS
Devina S's updateReviewer Update
07 Jun 2026, 14:53Still no feedback. Beyond disgraceful its down right thievery we pay and we get treated like ****e
DS
Devina S's update07 Jun 2026, 14:53
Reviewer Update
Still no feedback. Beyond disgraceful its down right thievery we pay and we get treated like ****e
DS
Devina S's updateReviewer Update
07 Jun 2026, 15:02Tried calling again wasted 2 molins with fing bot sue who understood jack who then put ne to a consultant who now put me on metro go line and waiting. Total time waited on my cell expense per calls today 30 min abs metro will still debit my account end of month for full value!!
DS
Devina S's update07 Jun 2026, 15:02
Reviewer Update
Tried calling again wasted 2 molins with fing bot sue who understood jack who then put ne to a consultant who now put me on metro go line and waiting. Total time waited on my cell expense per calls today 30 min abs metro will still debit my account end of month for full value!!
MetroFibre Networx's replyOfficial
07 Jun 2026, 18:26Good day Devina,
We acknowledge your feedback and understand your frustration regarding the service interruption and the impact this has had on your work and connectivity.
The current outage in the Vorna Valley area is actively being attended to by the relevant technical teams, and restoration work remains in progress across affected networks in the region.
We appreciate your patience while the teams work to restore full connectivity as quickly as possible. Further updates will be shared as soon as they become available.
Kind regards,
Marilize
MetroFibre Complaints & Escalations Team
Marilize
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply07 Jun 2026, 18:26
Official
Good day Devina,
We acknowledge your feedback and understand your frustration regarding the service interruption and the impact this has had on your work and connectivity.
The current outage in the Vorna Valley area is actively being attended to by the relevant technical teams, and restoration work remains in progress across affected networks in the region.
We appreciate your patience while the teams work to restore full connectivity as quickly as possible. Further updates will be shared as soon as they become available.
Kind regards,
Marilize
MetroFibre Complaints & Escalations Team
Marilize
MetroFibre Complaints & Escalations Team
DS
Devina S's updateReviewer Update
07 Jun 2026, 19:42Marline? Are you a bot too? This company is hiding from complaints behind rude bots. Phone gets answered by a bot. Emails bot whatsapp bot. Hellopeter another bot. What a disgrace as these fing boys know jack ****e
DS
Devina S's update07 Jun 2026, 19:42
Reviewer Update
Marline? Are you a bot too? This company is hiding from complaints behind rude bots. Phone gets answered by a bot. Emails bot whatsapp bot. Hellopeter another bot. What a disgrace as these fing boys know jack ****e