TB
Thandi B
1 reviews | Active since Apr 2011
09 Jun 2025, 16:47
Finance team is non existence
Finance team is non existence. My account for a month of May was unpaid missed debit 25/05 and service suspended paid the amount that they attempted deducting R500 and now I am told I need to pay another R595 I have been asking for what ? Because I pay for what I use ?so the R595 will be for which month the finance house is still to call
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MetroFibre Networx's replyOfficial
09 Jun 2025, 16:51Dear Thandi Bocibo
Thank you for bringing this matter to our attention.
We understand your frustration regarding the recent billing on your account. Based on your message, we note the missed debit order for May, the subsequent payment of R500, and your concern around the additional R595 charge that has been communicated without a clear explanation.
To ensure clarity and resolution, we have escalated this matter to the relevant Finance team for urgent attention. We are requesting a detailed breakdown of the charges and for someone to contact you directly regarding the outstanding balance.
Please rest assured that we are actively following up to ensure the issue is resolved as quickly as possible. We will provide feedback as soon as we receive an update from the Finance department.
We appreciate your continued patience while we work on this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand your frustration regarding the recent billing on your account. Based on your message, we note the missed debit order for May, the subsequent payment of R500, and your concern around the additional R595 charge that has been communicated without a clear explanation.
To ensure clarity and resolution, we have escalated this matter to the relevant Finance team for urgent attention. We are requesting a detailed breakdown of the charges and for someone to contact you directly regarding the outstanding balance.
Please rest assured that we are actively following up to ensure the issue is resolved as quickly as possible. We will provide feedback as soon as we receive an update from the Finance department.
We appreciate your continued patience while we work on this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Jun 2025, 16:51
Official
Dear Thandi Bocibo
Thank you for bringing this matter to our attention.
We understand your frustration regarding the recent billing on your account. Based on your message, we note the missed debit order for May, the subsequent payment of R500, and your concern around the additional R595 charge that has been communicated without a clear explanation.
To ensure clarity and resolution, we have escalated this matter to the relevant Finance team for urgent attention. We are requesting a detailed breakdown of the charges and for someone to contact you directly regarding the outstanding balance.
Please rest assured that we are actively following up to ensure the issue is resolved as quickly as possible. We will provide feedback as soon as we receive an update from the Finance department.
We appreciate your continued patience while we work on this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand your frustration regarding the recent billing on your account. Based on your message, we note the missed debit order for May, the subsequent payment of R500, and your concern around the additional R595 charge that has been communicated without a clear explanation.
To ensure clarity and resolution, we have escalated this matter to the relevant Finance team for urgent attention. We are requesting a detailed breakdown of the charges and for someone to contact you directly regarding the outstanding balance.
Please rest assured that we are actively following up to ensure the issue is resolved as quickly as possible. We will provide feedback as soon as we receive an update from the Finance department.
We appreciate your continued patience while we work on this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations