RM
Rofhiwa M
1 reviews | Active since Oct 2010
06 Dec 2023, 15:46
Finance is pathetic
I had to cancel my contract with MetroFibre today, I have been asking for a debit order date change, I have sent in through few emails with no response, the only email that the business rep**** to was the one were I said cancel my contract. (I am sure finance department is worst department and it will be the downfall of metrofibre)
Just a minor request and no one dare to respond but a quick response was provided for the email were I asked for cancellation.
I guess you have enough customers
Anyway, there are many providers out there
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
07 Dec 2023, 13:41Dear Rofhiwa
I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with your debit order date change request. We understand the frustration this has caused, and we genuinely appreciate your patience.
I want to assure you that your concerns are taken seriously, and we have already raised the matter with our finance management team for urgent assistance and resolution. They are actively investigating the issue to ensure a prompt and satisfactory resolution to your request.
While we respect your decision to cancel your service with MetroFibre, please be aware that our primary goal remains to resolve your complaint to your satisfaction. Your feedback is invaluable, and we are committed to addressing and rectifying any issues you've encountered.
We appreciate the opportunity to serve you, and our team is dedicated to ensuring that your concerns are thoroughly addressed. Your satisfaction is our top priority.
Thank you for your understanding, and we hope to have the chance to rectify this situation and retain you as a valued MetroFibre customer.
Best Regards,
Marilize
I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with your debit order date change request. We understand the frustration this has caused, and we genuinely appreciate your patience.
I want to assure you that your concerns are taken seriously, and we have already raised the matter with our finance management team for urgent assistance and resolution. They are actively investigating the issue to ensure a prompt and satisfactory resolution to your request.
While we respect your decision to cancel your service with MetroFibre, please be aware that our primary goal remains to resolve your complaint to your satisfaction. Your feedback is invaluable, and we are committed to addressing and rectifying any issues you've encountered.
We appreciate the opportunity to serve you, and our team is dedicated to ensuring that your concerns are thoroughly addressed. Your satisfaction is our top priority.
Thank you for your understanding, and we hope to have the chance to rectify this situation and retain you as a valued MetroFibre customer.
Best Regards,
Marilize
MetroFibre Networx's reply07 Dec 2023, 13:41
Official
Dear Rofhiwa
I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with your debit order date change request. We understand the frustration this has caused, and we genuinely appreciate your patience.
I want to assure you that your concerns are taken seriously, and we have already raised the matter with our finance management team for urgent assistance and resolution. They are actively investigating the issue to ensure a prompt and satisfactory resolution to your request.
While we respect your decision to cancel your service with MetroFibre, please be aware that our primary goal remains to resolve your complaint to your satisfaction. Your feedback is invaluable, and we are committed to addressing and rectifying any issues you've encountered.
We appreciate the opportunity to serve you, and our team is dedicated to ensuring that your concerns are thoroughly addressed. Your satisfaction is our top priority.
Thank you for your understanding, and we hope to have the chance to rectify this situation and retain you as a valued MetroFibre customer.
Best Regards,
Marilize
I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with your debit order date change request. We understand the frustration this has caused, and we genuinely appreciate your patience.
I want to assure you that your concerns are taken seriously, and we have already raised the matter with our finance management team for urgent assistance and resolution. They are actively investigating the issue to ensure a prompt and satisfactory resolution to your request.
While we respect your decision to cancel your service with MetroFibre, please be aware that our primary goal remains to resolve your complaint to your satisfaction. Your feedback is invaluable, and we are committed to addressing and rectifying any issues you've encountered.
We appreciate the opportunity to serve you, and our team is dedicated to ensuring that your concerns are thoroughly addressed. Your satisfaction is our top priority.
Thank you for your understanding, and we hope to have the chance to rectify this situation and retain you as a valued MetroFibre customer.
Best Regards,
Marilize
RM
Rofhiwa M's updateReviewer Update
21 Dec 2023, 18:24Thank you, my matter has been resolved and cancelation has been revoked.
RM
Rofhiwa M's update21 Dec 2023, 18:24
Reviewer Update
Thank you, my matter has been resolved and cancelation has been revoked.