1 reviews | Active since Jul 2025
*********** Finance Dept & Zero Support
Absolutely Appalling Service – Avoid MetroFibre at All Costs
If I could give MetroFibre zero stars, I would.
Their Finance Department is a complete disaster. Our account was suspended without warning, despite our monthly installment being paid via debit order—on time, every time. To make things worse, MetroFibre debited double our monthly amount, and then suspended our account claiming a large balance was outstanding.
I made an additional payment to avoid disruption and immediately emailed them for clarity and explanation—not a single response to date.
Their WhatsApp support is a joke—a completely useless feature where you get nothing but automated messages or silence. It's just there for show. Don't expect actual help.
We are now seriously considering cancelling our service, because this has been, without a doubt, the worst customer experience we've ever had. Absolutely no accountability, no transparency, and no urgency.
Avoid MetroFibre at all costs—unless you enjoy stress, silence, and being **********.
Thank you for your detailed feedback. We understand how frustrating this experience has been for you, and we truly appreciate you bringing these concerns to our attention.
We acknowledge the seriousness of the issues you’ve raised, including the account suspension, duplicate debit, and the lack of response from our support channels. This is not the standard of service we aim to deliver, and your experience certainly warrants immediate attention.
Please note that your case is being escalated to the relevant department for urgent review and resolution. A member of our team will be in touch to provide clarity and assist with the matter as a priority.
Your patience is appreciated as we work to resolve this swiftly and improve your experience going forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your detailed feedback. We understand how frustrating this experience has been for you, and we truly appreciate you bringing these concerns to our attention.
We acknowledge the seriousness of the issues you’ve raised, including the account suspension, duplicate debit, and the lack of response from our support channels. This is not the standard of service we aim to deliver, and your experience certainly warrants immediate attention.
Please note that your case is being escalated to the relevant department for urgent review and resolution. A member of our team will be in touch to provide clarity and assist with the matter as a priority.
Your patience is appreciated as we work to resolve this swiftly and improve your experience going forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations