Finance bad service

Hi I am disappointed by service I am getting from metrofiber, I was disconnected for 2 days payment was done I pay my installment on month to month on the 20th at 1st they said they don't have that option to pay on the 20th but they end up approving for me to pay on the 20th. I called them on the 16th they said people from finance they will call me on one called me even today, on the 17th I called them I spend whole day waiting on the line they couldn't answer this affect me and my wife as we are hybrid I couldn't work yesterday. Today I called hold for over an hour no answer can I get urgent assistance if not can they cancel the service before end of day today