BT
Botjeetja T

1 reviews | Active since Mar 2021

22 Mar 2021, 09:35

Fibre user

The service is so poor, they dont care about their client. Going on for two days no service, call them frequently to know what is happening. They will tell you stories forgetting your the one paying them to have jobs, Must say a very poor service, Spoke to Thembi who is a supervisor i still wonder what their contractors have to do with me as i pay metrofibre not their contractors, advised tomorrow will get help, following day spoke to Themba he said i will only get help during the work, the story changed the he goes put me online for an hour to get something from THembi. We are really fooled by metrofibre

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply22 Mar 2021, 11:38
Official
 Good day 

We trust you are well
 
Our sincerest apologies for the inconvenience caused 

Kindly note that we are following up on your query and one of our support agents will contact you at the soonest with feedback 

Regards MetroFibre Networx 

Best regards,