NM
Nombulelo M
1 reviews | Active since Jul 2020
03 Jun 2023, 10:53
Fibre under Vodacom
Such a horrible experience my Metro Fibre under Vodacom line was activated and worked fine for two weeks and suddenly vodacom decided to cancel my line and to get it up and running again has been an absolute nightmare been sent pillar to post have called every customer service line you can think
Only been given a reference number SR**********50
At this point I regret opening a Fibre account under Vodacom
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
05 Jun 2023, 09:16Good day Nombulelo,
We apologize for the delayed response.
Kindly note that we have escalated the connectivity issue to our Key Accounts department for further assistance from Vodacom.
Kindly expect communication during the day for follow-up.
Pardon the inconvenience caused.
Kind regards,
Nthabi
We apologize for the delayed response.
Kindly note that we have escalated the connectivity issue to our Key Accounts department for further assistance from Vodacom.
Kindly expect communication during the day for follow-up.
Pardon the inconvenience caused.
Kind regards,
Nthabi
MetroFibre Networx's reply05 Jun 2023, 09:16
Official
Good day Nombulelo,
We apologize for the delayed response.
Kindly note that we have escalated the connectivity issue to our Key Accounts department for further assistance from Vodacom.
Kindly expect communication during the day for follow-up.
Pardon the inconvenience caused.
Kind regards,
Nthabi
We apologize for the delayed response.
Kindly note that we have escalated the connectivity issue to our Key Accounts department for further assistance from Vodacom.
Kindly expect communication during the day for follow-up.
Pardon the inconvenience caused.
Kind regards,
Nthabi
NM
Nombulelo M's updateReviewer Update
07 Jun 2023, 12:00Hi it’s officially a week and still no active line just a bunch of calls and false estimates beyond inconvenienced
NM
Nombulelo M's update07 Jun 2023, 12:00
Reviewer Update
Hi it’s officially a week and still no active line just a bunch of calls and false estimates beyond inconvenienced