L
Lerato
1 reviews | Active since Dec 2025
12 Mar 2026, 12:04
Fibre switched off
Your service is poor no communication. Why would you switch off the fibre how must we work
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MetroFibre Networx's replyOfficial
12 Mar 2026, 12:36Dear Lerato,
Thank you for bringing your concerns to our attention.
Your feedback regarding the unexpected fibre interruption and the lack of communication is noted, particularly given how essential a stable connection is for work and daily activities. Situations where a service is disrupted without clear updates can understandably cause significant inconvenience.
Your service status and recent interruption will be reviewed with the relevant technical team to determine the cause of the disconnection and ensure that the appropriate actions are taken. Further feedback will also be used to assess how communication around service interruptions can be improved.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Your feedback regarding the unexpected fibre interruption and the lack of communication is noted, particularly given how essential a stable connection is for work and daily activities. Situations where a service is disrupted without clear updates can understandably cause significant inconvenience.
Your service status and recent interruption will be reviewed with the relevant technical team to determine the cause of the disconnection and ensure that the appropriate actions are taken. Further feedback will also be used to assess how communication around service interruptions can be improved.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Mar 2026, 12:36
Official
Dear Lerato,
Thank you for bringing your concerns to our attention.
Your feedback regarding the unexpected fibre interruption and the lack of communication is noted, particularly given how essential a stable connection is for work and daily activities. Situations where a service is disrupted without clear updates can understandably cause significant inconvenience.
Your service status and recent interruption will be reviewed with the relevant technical team to determine the cause of the disconnection and ensure that the appropriate actions are taken. Further feedback will also be used to assess how communication around service interruptions can be improved.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Your feedback regarding the unexpected fibre interruption and the lack of communication is noted, particularly given how essential a stable connection is for work and daily activities. Situations where a service is disrupted without clear updates can understandably cause significant inconvenience.
Your service status and recent interruption will be reviewed with the relevant technical team to determine the cause of the disconnection and ensure that the appropriate actions are taken. Further feedback will also be used to assess how communication around service interruptions can be improved.
Best regards,
Marilize
MetroFibre Complaints & Escalations