Fibre Still not Live We were advised we go live in APRIL

I am highly dissapointed in the service from Metro Fibre Networx. They have installed fibre in and around our area and provided us dates of when they would go live which advised the stand alone home would go live first and then complexes after. This was meant to be 15 April 2020.

We now at the end of May, the stand alone homes are live the complex across the road is live but our complex is not live. When we queried this we were advised they just need to complete the the tests of certain units and we would be switched on.

Guess what tests were completed and still we are not live. I am not sure if Metro Fibre realise that we are under lockdown and many of us are working from home and we are unable to work efficiently as we do not have fibre or decent internet.

To add insult to injury other areas around us are also live even if the build started way after ours. I am really disappointed

I hope someone at MFN can assist and get us switched on so we can begin contacting providers to put in ONT and we can signup. Don't understand what the hold up is if everything including testing each unit has been completed.

Not Happy