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trotric M

1 reviews | Active since May 2012

13 Feb 2023, 15:34

Fibre link down for days now

Worse service ever customer support sucks, this guys you would think they are a ****a shop shame, their everyday excuse is everything is with maintenances

0
Replies (10)
MetroFibre Networx
MetroFibre Networx's reply13 Feb 2023, 15:38
Official
Good day Trotric, 

Thank you for informing us of the above. 

Allow us some time to investigate this matter and get back to you with concrete answers. 

Kind Regards
Metrofibre
Shanice
tM
trotric M's update14 Feb 2023, 12:19
Reviewer Update
Your guys service really sucks I called again today still no news and worse part is that now the time to resolve a fault is 7-14 working days wow imagine dealing with a service provider that takes that time to resolve an internet problem worse network provider of all time is you guys
MetroFibre Networx
MetroFibre Networx's reply14 Feb 2023, 13:00
Official
Dear Trotric

We have tried calling you twice on *** however you we unreachable, do you have an alternative number.

Kind Regards 
MetroFibre 
Shanice
tM
trotric M's update14 Feb 2023, 15:04
Reviewer Update
The lies you guys have I have never received any missed call notification nor missed calls I know you are trying to paint your services as the best but unfortunately no one tried to call me and there is not load shedding in my area today what are you on about my cellphone is ***
MetroFibre Networx
MetroFibre Networx's reply14 Feb 2023, 15:25
Official
Dear Tortric

Thank you for the number an agent will be in contact.

Kind Regards
MetroFibre
Shanice
tM
trotric M's update14 Feb 2023, 15:29
Reviewer Update
So they were never in contact to begin with am I correct because if you called to which number dd you call me on?????
MetroFibre Networx
MetroFibre Networx's reply14 Feb 2023, 23:03
Official
Good Day

Kindly advise us when would be a convenient time to be in contact with you on the provided contact details.

Kind Regards,
Siboniso
Metrofibre
tM
trotric M's update15 Feb 2023, 06:13
Reviewer Update
If you really wanted to call you were going to call this is just you know what is not worth it
MetroFibre Networx
MetroFibre Networx's reply15 Feb 2023, 06:24
Official
Dear Trotic 

An agent will be in contact with you shortly.

Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply15 Feb 2023, 06:29
Official
Dear Trotic

Thank you for taking our call, we appreciate it.

As discussed, please be advised that we will provide you with an ETA as soon as we have more information from the maintenance team.

We apologise for the delay.

Kind Regards,
Ayanda
MetroFibre