MM
Maela M
1 reviews | Active since Jul 2020
30 Mar 2022, 14:35
Fibre Link Down
I use cell c and metro fibre and I pay R719 monthly for this connection. Over the long weekend I lost 5 days of connection because I was told that I will be assisted in 3 business days. Just imagine, for this kind of a service? I work from home and had to make other arrangements till this could be resolved. Today again, my fibre is down. The first line support is very useless and metro fibre cannot even be reached telephonically. I report a link down and the first line support can’t do anything but to only give me a reference number. I want my refund because I cannot be paying for a service not rendered. Ref 158718
Helpful (0)
Replies (13)0
Replies (13)
MetroFibre Networx's replyOfficial
30 Mar 2022, 14:51Good day Maela,
Kindly note that we are investigating the matter.
We will revert back with an update.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
Kindly note that we are investigating the matter.
We will revert back with an update.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
MetroFibre Networx's reply30 Mar 2022, 14:51
Official
Good day Maela,
Kindly note that we are investigating the matter.
We will revert back with an update.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
Kindly note that we are investigating the matter.
We will revert back with an update.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
30 Mar 2022, 15:37Dear Maela,
Thank you for taking our call.
As discussed we have reported the matter to our maintenance department to inform them that your link is down again.
We are awaiting feedback as to when the technicians will be sent out to site.
We will inform you as soon as we get with get feedback.
Kind Regards
MetroFibre
Thank you for taking our call.
As discussed we have reported the matter to our maintenance department to inform them that your link is down again.
We are awaiting feedback as to when the technicians will be sent out to site.
We will inform you as soon as we get with get feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply30 Mar 2022, 15:37
Official
Dear Maela,
Thank you for taking our call.
As discussed we have reported the matter to our maintenance department to inform them that your link is down again.
We are awaiting feedback as to when the technicians will be sent out to site.
We will inform you as soon as we get with get feedback.
Kind Regards
MetroFibre
Thank you for taking our call.
As discussed we have reported the matter to our maintenance department to inform them that your link is down again.
We are awaiting feedback as to when the technicians will be sent out to site.
We will inform you as soon as we get with get feedback.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
30 Mar 2022, 15:47Dear Maela,
Kindly note that we have been informed that the technician is on site.
We will keep you updated.
Kind Regards
MetroFibre
Kindly note that we have been informed that the technician is on site.
We will keep you updated.
Kind Regards
MetroFibre
MetroFibre Networx's reply30 Mar 2022, 15:47
Official
Dear Maela,
Kindly note that we have been informed that the technician is on site.
We will keep you updated.
Kind Regards
MetroFibre
Kindly note that we have been informed that the technician is on site.
We will keep you updated.
Kind Regards
MetroFibre
MM
Maela M's updateReviewer Update
30 Mar 2022, 16:14On site at The William? I have not received any call nor has anyone knocked on my door yet.
MM
Maela M's update30 Mar 2022, 16:14
Reviewer Update
On site at The William? I have not received any call nor has anyone knocked on my door yet.
MetroFibre Networx's replyOfficial
30 Mar 2022, 16:26Dear Maela,
Upon investigation it was discovered that this is not an individual fault as multiple links are down.
We will revert back with an update on the progress.
Kind Regards
MetroFibre
Upon investigation it was discovered that this is not an individual fault as multiple links are down.
We will revert back with an update on the progress.
Kind Regards
MetroFibre
MetroFibre Networx's reply30 Mar 2022, 16:26
Official
Dear Maela,
Upon investigation it was discovered that this is not an individual fault as multiple links are down.
We will revert back with an update on the progress.
Kind Regards
MetroFibre
Upon investigation it was discovered that this is not an individual fault as multiple links are down.
We will revert back with an update on the progress.
Kind Regards
MetroFibre
MM
Maela M's updateReviewer Update
30 Mar 2022, 17:40Okay but when is the issue getting resolved and when are you doing to process my refund for the total number of days I was without a connection this month?
MM
Maela M's update30 Mar 2022, 17:40
Reviewer Update
Okay but when is the issue getting resolved and when are you doing to process my refund for the total number of days I was without a connection this month?
MetroFibre Networx's replyOfficial
30 Mar 2022, 17:46Dear Maela,
Kindly be advised that our contractors are still on site to resolve the issue.
We will provide you with an update as soon as we receive feedback.
Please note that we will request our finance department to investigate then credit you accordingly.
Kind Regards
MetroFibre
Kindly be advised that our contractors are still on site to resolve the issue.
We will provide you with an update as soon as we receive feedback.
Please note that we will request our finance department to investigate then credit you accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply30 Mar 2022, 17:46
Official
Dear Maela,
Kindly be advised that our contractors are still on site to resolve the issue.
We will provide you with an update as soon as we receive feedback.
Please note that we will request our finance department to investigate then credit you accordingly.
Kind Regards
MetroFibre
Kindly be advised that our contractors are still on site to resolve the issue.
We will provide you with an update as soon as we receive feedback.
Please note that we will request our finance department to investigate then credit you accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
31 Mar 2022, 09:54Dear Maela,
Kindly note that we have tried to contact you to follow up on your connection since the service got restored, however there was no answer.
Please be so kind as to advise if you are happy with your connection.
Kind Regards
MetroFibre
Kindly note that we have tried to contact you to follow up on your connection since the service got restored, however there was no answer.
Please be so kind as to advise if you are happy with your connection.
Kind Regards
MetroFibre
MetroFibre Networx's reply31 Mar 2022, 09:54
Official
Dear Maela,
Kindly note that we have tried to contact you to follow up on your connection since the service got restored, however there was no answer.
Please be so kind as to advise if you are happy with your connection.
Kind Regards
MetroFibre
Kindly note that we have tried to contact you to follow up on your connection since the service got restored, however there was no answer.
Please be so kind as to advise if you are happy with your connection.
Kind Regards
MetroFibre
MM
Maela M's updateReviewer Update
01 Apr 2022, 12:41So, your fibre is down again. Please advise on the steps to get a refund for the total number of days I was offline. I’m unable to do my work.
When you called I advised I was in a meeting and you should call back. This is really frustrating
When you called I advised I was in a meeting and you should call back. This is really frustrating
MM
Maela M's update01 Apr 2022, 12:41
Reviewer Update
So, your fibre is down again. Please advise on the steps to get a refund for the total number of days I was offline. I’m unable to do my work.
When you called I advised I was in a meeting and you should call back. This is really frustrating
When you called I advised I was in a meeting and you should call back. This is really frustrating
MetroFibre Networx's replyOfficial
01 Apr 2022, 13:25Dear Maela
Thank you for taking our call, kindly note that there is an outage in your area our engineers are working on restoring services.
As per out telephonic conversation please email your information for downtime experienced to *** so that we assist accordingly.
Kind Regards
MetroFibre
Thank you for taking our call, kindly note that there is an outage in your area our engineers are working on restoring services.
As per out telephonic conversation please email your information for downtime experienced to *** so that we assist accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply01 Apr 2022, 13:25
Official
Dear Maela
Thank you for taking our call, kindly note that there is an outage in your area our engineers are working on restoring services.
As per out telephonic conversation please email your information for downtime experienced to *** so that we assist accordingly.
Kind Regards
MetroFibre
Thank you for taking our call, kindly note that there is an outage in your area our engineers are working on restoring services.
As per out telephonic conversation please email your information for downtime experienced to *** so that we assist accordingly.
Kind Regards
MetroFibre
MM
Maela M's updateReviewer Update
01 Apr 2022, 13:39The email address is encrypted. I cannot see it. My connection seems to be restored now.
MM
Maela M's update01 Apr 2022, 13:39
Reviewer Update
The email address is encrypted. I cannot see it. My connection seems to be restored now.
MM
Maela M's updateReviewer Update
01 Apr 2022, 13:41Actually no, connection is flapping
MM
Maela M's update01 Apr 2022, 13:41
Reviewer Update
Actually no, connection is flapping
MetroFibre Networx's replyOfficial
01 Apr 2022, 13:42Kindly note that we will email you now.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
MetroFibre Networx's reply01 Apr 2022, 13:42
Official
Kindly note that we will email you now.
Kind Regards
MetroFibre
Kind Regards
MetroFibre