Fibre lines are down

I have had the most horrible experience with the fibre being out and I am still waiting for them to restore services and its going on 2 weeks without service and everyday they keep saying it will be fixed the following day. I have continuously followed up without proper feedback and they possibly going to request I pay again next month. The cost implications this "inconvenience" this has caused me. Their Staff is ***********. I am still waiting for them to fix it