SK
Sibusiso K
1 reviews | Active since Aug 2016
19 Sept 2024, 06:38
Fibre line down.
The Metrofibre internet service has been down for more than 24 hours now. Very little communication, we've had to buy data to stay connected which won't be reimbursed. Very frustrating.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
19 Sept 2024, 08:56Dear Sibusiso
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 417459.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 417459.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Sept 2024, 08:56
Official
Dear Sibusiso
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 417459.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the connectivity issues and any inconvenience caused by the delays in addressing this matter.
Please rest assured that we are actively investigating the issue to ensure it is resolved promptly. At MetroFibre, our customers are at the center of everything we do, and we are committed to providing you with the best possible service.
Our Network Engineers are working diligently to find a solution to improve your connectivity experience. We will keep you updated on our progress and are dedicated to resolving this as quickly as possible.
In the meantime, if you have any additional questions or concerns, please don’t hesitate to reach out via email regarding fault ticket 417459.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
SK
Sibusiso K's updateReviewer Update
19 Sept 2024, 09:27Hi Phindile
Please provide an estimated turnaround time at the least. This is really ridiculous to say they can't resolve a network fault in 24 hours. I appreciate your response but it doesn't even explain what the problem is.
Regards,
Please provide an estimated turnaround time at the least. This is really ridiculous to say they can't resolve a network fault in 24 hours. I appreciate your response but it doesn't even explain what the problem is.
Regards,
SK
Sibusiso K's update19 Sept 2024, 09:27
Reviewer Update
Hi Phindile
Please provide an estimated turnaround time at the least. This is really ridiculous to say they can't resolve a network fault in 24 hours. I appreciate your response but it doesn't even explain what the problem is.
Regards,
Please provide an estimated turnaround time at the least. This is really ridiculous to say they can't resolve a network fault in 24 hours. I appreciate your response but it doesn't even explain what the problem is.
Regards,
MetroFibre Networx's replyOfficial
19 Sept 2024, 15:12Dear Sibusiso
Thank you for your response. Please be advised that the team is currently working on restoring the service, and the estimated turnaround time is 8:00 PM.
We appreciate your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for your response. Please be advised that the team is currently working on restoring the service, and the estimated turnaround time is 8:00 PM.
We appreciate your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Sept 2024, 15:12
Official
Dear Sibusiso
Thank you for your response. Please be advised that the team is currently working on restoring the service, and the estimated turnaround time is 8:00 PM.
We appreciate your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for your response. Please be advised that the team is currently working on restoring the service, and the estimated turnaround time is 8:00 PM.
We appreciate your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations