SP
Snelisiwe P
1 reviews | Active since Apr 2022
22 Jan 2024, 17:28
Fibre line always down and wrong invoices constantly 😭
If there was another fibre line in my area I would be done with these people. If it’s not the fibre line that’s down, they send you an invoice for 7 outstanding months and then disconnect your connection. 7MONTHs when I pay and use the correct reference every month……trash service 🚮
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Snelisiwe P's updateReviewer Update
23 Jan 2024, 10:37Now they want proof of payment for 7 months so they can trace the payments which I have provided. so their finance department has been receiving money for 7 months without allocating it👀. Iv been calling and reporting faults maybe 4 times a month, which they attend to for a client that supposedly hasn’t been paying for the service for 7 months . The absurdity of it all, I don’t know if I should cry or laugh.
SP
Snelisiwe P's update23 Jan 2024, 10:37
Reviewer Update
Now they want proof of payment for 7 months so they can trace the payments which I have provided. so their finance department has been receiving money for 7 months without allocating it👀. Iv been calling and reporting faults maybe 4 times a month, which they attend to for a client that supposedly hasn’t been paying for the service for 7 months . The absurdity of it all, I don’t know if I should cry or laugh.
SP
Snelisiwe P's updateReviewer Update
26 Feb 2024, 16:34I would never recommend Metrofibre even to my worst enemy.
You can see yourself from my reviews, I literally write a review on them every month 😭
Last month in January I was told my account was in arrears for 7 months they cut my internet, I then went back 7 months to get the proof payment, my line was restored.
This month February 2024, I am having the same issue that my account is in arrears for 8 month and my internet has been cut again.
I send these people proof of payment every month but every month my internet is cut for non payment. Like what is their accounts department doing if they are not allocating payments. Every month I’m on the line with them trying to sort this out.
To say I’m angry is an understatement, I just need my internet restored so I can get to work, while I look for another place cause there’s no ways I’m going to be doing this every month.
You can see yourself from my reviews, I literally write a review on them every month 😭
Last month in January I was told my account was in arrears for 7 months they cut my internet, I then went back 7 months to get the proof payment, my line was restored.
This month February 2024, I am having the same issue that my account is in arrears for 8 month and my internet has been cut again.
I send these people proof of payment every month but every month my internet is cut for non payment. Like what is their accounts department doing if they are not allocating payments. Every month I’m on the line with them trying to sort this out.
To say I’m angry is an understatement, I just need my internet restored so I can get to work, while I look for another place cause there’s no ways I’m going to be doing this every month.
SP
Snelisiwe P's update26 Feb 2024, 16:34
Reviewer Update
I would never recommend Metrofibre even to my worst enemy.
You can see yourself from my reviews, I literally write a review on them every month 😭
Last month in January I was told my account was in arrears for 7 months they cut my internet, I then went back 7 months to get the proof payment, my line was restored.
This month February 2024, I am having the same issue that my account is in arrears for 8 month and my internet has been cut again.
I send these people proof of payment every month but every month my internet is cut for non payment. Like what is their accounts department doing if they are not allocating payments. Every month I’m on the line with them trying to sort this out.
To say I’m angry is an understatement, I just need my internet restored so I can get to work, while I look for another place cause there’s no ways I’m going to be doing this every month.
You can see yourself from my reviews, I literally write a review on them every month 😭
Last month in January I was told my account was in arrears for 7 months they cut my internet, I then went back 7 months to get the proof payment, my line was restored.
This month February 2024, I am having the same issue that my account is in arrears for 8 month and my internet has been cut again.
I send these people proof of payment every month but every month my internet is cut for non payment. Like what is their accounts department doing if they are not allocating payments. Every month I’m on the line with them trying to sort this out.
To say I’m angry is an understatement, I just need my internet restored so I can get to work, while I look for another place cause there’s no ways I’m going to be doing this every month.