BW
Brittany W
1 reviews | Active since Apr 2017
09 Jan 2022, 13:49
Fibre line
Due to construction done on Allendale, a line leading to the complex we reside in was damaged. This was on Friday at approximately 14:00, today is Sunday at 13:45 and we still do not have internet access. We keep on getting told there is a technician who is going to be on site and won’t leave till it has been resolved. It is absolutely ridiculous. Are we going to be refunded for the almost 2 full days of not having internet access and have to still pay for? Fix the problem! Stop making empty promises and lame excuses. If a technician cannot fix the problem In 48 hours you need new technicians. It is a joke.
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Replies (2)
MetroFibre Networx's replyOfficial
09 Jan 2022, 17:50Good Day Brittany
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly send us an email at *** with the account holders name, surname and full physical address to prioritise this matter.
Kind Regards
MetroFibre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly send us an email at *** with the account holders name, surname and full physical address to prioritise this matter.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Jan 2022, 17:50
Official
Good Day Brittany
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly send us an email at *** with the account holders name, surname and full physical address to prioritise this matter.
Kind Regards
MetroFibre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly send us an email at *** with the account holders name, surname and full physical address to prioritise this matter.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
10 Jan 2022, 15:08Good day,
Thank you for providing us with your account holders details.
Please be advised that we are experiencing an outage in your are Kyalami Hills.
Kindly note that our technicians are currently on site and working on the fault to get it resolved to the soonest.
Please note that we will inform you once we have some feedback regarding the outage in Kyalami
We sincerely apologize for all the inconvenience caused.
Kind Regards
MetroFobre
Thank you for providing us with your account holders details.
Please be advised that we are experiencing an outage in your are Kyalami Hills.
Kindly note that our technicians are currently on site and working on the fault to get it resolved to the soonest.
Please note that we will inform you once we have some feedback regarding the outage in Kyalami
We sincerely apologize for all the inconvenience caused.
Kind Regards
MetroFobre
MetroFibre Networx's reply10 Jan 2022, 15:08
Official
Good day,
Thank you for providing us with your account holders details.
Please be advised that we are experiencing an outage in your are Kyalami Hills.
Kindly note that our technicians are currently on site and working on the fault to get it resolved to the soonest.
Please note that we will inform you once we have some feedback regarding the outage in Kyalami
We sincerely apologize for all the inconvenience caused.
Kind Regards
MetroFobre
Thank you for providing us with your account holders details.
Please be advised that we are experiencing an outage in your are Kyalami Hills.
Kindly note that our technicians are currently on site and working on the fault to get it resolved to the soonest.
Please note that we will inform you once we have some feedback regarding the outage in Kyalami
We sincerely apologize for all the inconvenience caused.
Kind Regards
MetroFobre