Fibre issue persists for a month

I’ve been having fibre issues for the past month and the issue is on MetroFibre side. Every morning my fibre is down. I’ve raised chats via WhatsApp and called in and never get the help needed. A technician came out 2 weeks back and the issue still persisted. It was advised that the ont box needed replacing. Logged another ticket with WebAfrica who raised it with metro fiber on Monday as again I woke up and the fibre was down. It’s Friday and I haven’t heard anything from metro fibre. Here are the tickets logged this week. If you search with my id number you will pick up tickets I raised since the issue started ***72 192685 I have no idea who to contact and where to escalate this to as no one seems to be taking my issue seriously