CP
Charl P
1 reviews | Active since Oct 2019
12 Sept 2020, 13:17
Fibre internet availability and speed very unreliable
I once considered writing a good review for Metrofibre, as their customer service is better than the ISPs', or they might just be less tolerant to my nagging. But after having a fibre connection with them (not by choice) in Midrand for a few months, I have experienced too much down time and the internet speed is regularly below my line speed.
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Replies (2)
MetroFibre Networx's replyOfficial
14 Sept 2020, 08:12Good morning Charl,
Thank you for your message, Kindly send us your full names, contact details, residential address, ticket number as well as MFN or ISP account number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message, Kindly send us your full names, contact details, residential address, ticket number as well as MFN or ISP account number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply14 Sept 2020, 08:12
Official
Good morning Charl,
Thank you for your message, Kindly send us your full names, contact details, residential address, ticket number as well as MFN or ISP account number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message, Kindly send us your full names, contact details, residential address, ticket number as well as MFN or ISP account number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
CP
Charl P's updateReviewer Update
22 Sept 2020, 22:40This is just a standard message you send to all. One of your support agents phoned me with regard to this complaint and all he did was the routine checks: reset your router and ONT and see if the problem is solved. The problem is with your lines, not my hardware! I reset it every day to see if I can squeeze same juice out of your lines but to no avail.
CP
Charl P's update22 Sept 2020, 22:40
Reviewer Update
This is just a standard message you send to all. One of your support agents phoned me with regard to this complaint and all he did was the routine checks: reset your router and ONT and see if the problem is solved. The problem is with your lines, not my hardware! I reset it every day to see if I can squeeze same juice out of your lines but to no avail.