DE
Deborah E
1 reviews | Active since Nov 2023
13 Nov 2023, 12:53
Fibre installed but 'not available'
MetroFibre installed fibre in the building where I live but it has been impossible to get a service. The website says fibre is not available and I cannot get a response to queries.
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MetroFibre Networx's replyOfficial
14 Nov 2023, 07:50Dear Deborah
I trust this message finds you well. I sincerely apologize for the inconvenience you've encountered while trying to acquire MetroFibre service in your building. Your frustration is understandable, and we are committed to resolving this matter promptly.
Upon receiving your complaint, we have expedited the matter to our sales team for urgent investigation. We are actively working to determine the availability of MetroFibre service at your residence and to address any issues preventing you from obtaining the service.
Please be assured that we take your concerns seriously, and our team is dedicated to providing a solution that meets your expectations. We appreciate your patience as we work to resolve this matter, and we will keep you updated on our progress.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Wishes
Marilize
I trust this message finds you well. I sincerely apologize for the inconvenience you've encountered while trying to acquire MetroFibre service in your building. Your frustration is understandable, and we are committed to resolving this matter promptly.
Upon receiving your complaint, we have expedited the matter to our sales team for urgent investigation. We are actively working to determine the availability of MetroFibre service at your residence and to address any issues preventing you from obtaining the service.
Please be assured that we take your concerns seriously, and our team is dedicated to providing a solution that meets your expectations. We appreciate your patience as we work to resolve this matter, and we will keep you updated on our progress.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Wishes
Marilize
MetroFibre Networx's reply14 Nov 2023, 07:50
Official
Dear Deborah
I trust this message finds you well. I sincerely apologize for the inconvenience you've encountered while trying to acquire MetroFibre service in your building. Your frustration is understandable, and we are committed to resolving this matter promptly.
Upon receiving your complaint, we have expedited the matter to our sales team for urgent investigation. We are actively working to determine the availability of MetroFibre service at your residence and to address any issues preventing you from obtaining the service.
Please be assured that we take your concerns seriously, and our team is dedicated to providing a solution that meets your expectations. We appreciate your patience as we work to resolve this matter, and we will keep you updated on our progress.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Wishes
Marilize
I trust this message finds you well. I sincerely apologize for the inconvenience you've encountered while trying to acquire MetroFibre service in your building. Your frustration is understandable, and we are committed to resolving this matter promptly.
Upon receiving your complaint, we have expedited the matter to our sales team for urgent investigation. We are actively working to determine the availability of MetroFibre service at your residence and to address any issues preventing you from obtaining the service.
Please be assured that we take your concerns seriously, and our team is dedicated to providing a solution that meets your expectations. We appreciate your patience as we work to resolve this matter, and we will keep you updated on our progress.
Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best Wishes
Marilize