LR
Luke R
1 reviews | Active since Jun 2017
04 Jan 2025, 08:11
Fibre installation
Good morning
So now I face another problem yet again with metro fibre.
The technician came out and said that there is going to be an issue as the address was supposed to state that I stay in the outbuilding and it doesn't state that and so they cannot complete the installation.
1. This is not asked on the form so I was not aware to state that. 2. I was not asked in any of the emails if it was a cottage or anything of that sort. 3. This now puts me in a 3rd day of not going to be able to work if they cannot install it today because then I will have to wait until Monday for the change to be done and then only the installation can be done.
This matter needs to be resolved ASAP as I cannot keep going on like this with no fibre as I use fibre for my work and now I am without fibre causing me not to work.
Regards Luke Van Rooi
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
05 Jan 2025, 21:52Dear Luke Van Rooi
Good morning, and I sincerely apologize for the ongoing inconvenience you are experiencing. We understand how critical fibre connectivity is, especially for your work, and we deeply regret the delays and the confusion surrounding the installation.
We have escalated the matter to the relevant team for immediate attention, and I assure you that we are prioritizing your case to ensure that this issue is resolved as quickly as possible. We acknowledge that the information about the outbuilding was not communicated during the initial process, and we apologize for any misunderstanding this may have caused.
Please rest assured that we are working on correcting this and will do everything we can to avoid further delays, ensuring that your installation is completed. If that is not possible, we will aim to have the necessary changes made as quickly as possible so that the installation can proceed without further setbacks.
We truly appreciate your patience and understanding as we work to resolve this issue swiftly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good morning, and I sincerely apologize for the ongoing inconvenience you are experiencing. We understand how critical fibre connectivity is, especially for your work, and we deeply regret the delays and the confusion surrounding the installation.
We have escalated the matter to the relevant team for immediate attention, and I assure you that we are prioritizing your case to ensure that this issue is resolved as quickly as possible. We acknowledge that the information about the outbuilding was not communicated during the initial process, and we apologize for any misunderstanding this may have caused.
Please rest assured that we are working on correcting this and will do everything we can to avoid further delays, ensuring that your installation is completed. If that is not possible, we will aim to have the necessary changes made as quickly as possible so that the installation can proceed without further setbacks.
We truly appreciate your patience and understanding as we work to resolve this issue swiftly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Jan 2025, 21:52
Official
Dear Luke Van Rooi
Good morning, and I sincerely apologize for the ongoing inconvenience you are experiencing. We understand how critical fibre connectivity is, especially for your work, and we deeply regret the delays and the confusion surrounding the installation.
We have escalated the matter to the relevant team for immediate attention, and I assure you that we are prioritizing your case to ensure that this issue is resolved as quickly as possible. We acknowledge that the information about the outbuilding was not communicated during the initial process, and we apologize for any misunderstanding this may have caused.
Please rest assured that we are working on correcting this and will do everything we can to avoid further delays, ensuring that your installation is completed. If that is not possible, we will aim to have the necessary changes made as quickly as possible so that the installation can proceed without further setbacks.
We truly appreciate your patience and understanding as we work to resolve this issue swiftly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good morning, and I sincerely apologize for the ongoing inconvenience you are experiencing. We understand how critical fibre connectivity is, especially for your work, and we deeply regret the delays and the confusion surrounding the installation.
We have escalated the matter to the relevant team for immediate attention, and I assure you that we are prioritizing your case to ensure that this issue is resolved as quickly as possible. We acknowledge that the information about the outbuilding was not communicated during the initial process, and we apologize for any misunderstanding this may have caused.
Please rest assured that we are working on correcting this and will do everything we can to avoid further delays, ensuring that your installation is completed. If that is not possible, we will aim to have the necessary changes made as quickly as possible so that the installation can proceed without further setbacks.
We truly appreciate your patience and understanding as we work to resolve this issue swiftly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
LR
Luke R's updateReviewer Update
06 Jan 2025, 10:05Its clear that nothing is being done because I am still without Fibre at home and the order has not been processed by the orders department as I was promised.
So Please dont ask me to be patient or to rest assured because I cannot.
I am going 3 days now without working because of No fibre and you'll will still require you'lls full payment at the end of the month even if I lose my job because of not working.
So Please dont ask me to be patient or to rest assured because I cannot.
I am going 3 days now without working because of No fibre and you'll will still require you'lls full payment at the end of the month even if I lose my job because of not working.
LR
Luke R's update06 Jan 2025, 10:05
Reviewer Update
Its clear that nothing is being done because I am still without Fibre at home and the order has not been processed by the orders department as I was promised.
So Please dont ask me to be patient or to rest assured because I cannot.
I am going 3 days now without working because of No fibre and you'll will still require you'lls full payment at the end of the month even if I lose my job because of not working.
So Please dont ask me to be patient or to rest assured because I cannot.
I am going 3 days now without working because of No fibre and you'll will still require you'lls full payment at the end of the month even if I lose my job because of not working.
MetroFibre Networx's replyOfficial
06 Jan 2025, 11:01Dear Luke
Thank you for reaching out. We have followed up on your query and requested urgent assistance to resolve the issue as quickly as possible.
We will keep you updated and provide feedback as soon as we receive any further information.
Should you have any additional concerns, please don’t hesitate to contact us.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Thank you for reaching out. We have followed up on your query and requested urgent assistance to resolve the issue as quickly as possible.
We will keep you updated and provide feedback as soon as we receive any further information.
Should you have any additional concerns, please don’t hesitate to contact us.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jan 2025, 11:01
Official
Dear Luke
Thank you for reaching out. We have followed up on your query and requested urgent assistance to resolve the issue as quickly as possible.
We will keep you updated and provide feedback as soon as we receive any further information.
Should you have any additional concerns, please don’t hesitate to contact us.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Thank you for reaching out. We have followed up on your query and requested urgent assistance to resolve the issue as quickly as possible.
We will keep you updated and provide feedback as soon as we receive any further information.
Should you have any additional concerns, please don’t hesitate to contact us.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
LR
Luke R's updateReviewer Update
06 Jan 2025, 11:07I've been contacting you guys because I have concerns and still my problem has not been resolved, I am still without fibre.
LR
Luke R's update06 Jan 2025, 11:07
Reviewer Update
I've been contacting you guys because I have concerns and still my problem has not been resolved, I am still without fibre.
MetroFibre Networx's replyOfficial
06 Jan 2025, 13:51Dear Luke
We are keeping an eye on your query. We are currently waiting for an update from our Orders Department. We will advise you once we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We are keeping an eye on your query. We are currently waiting for an update from our Orders Department. We will advise you once we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Jan 2025, 13:51
Official
Dear Luke
We are keeping an eye on your query. We are currently waiting for an update from our Orders Department. We will advise you once we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We are keeping an eye on your query. We are currently waiting for an update from our Orders Department. We will advise you once we receive it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
08 Jan 2025, 12:03Dear Luke
There was an appointment scheduled for this morning.
We have requested feedback from the contractor, once we receive it, we will advise on the status of your account.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
There was an appointment scheduled for this morning.
We have requested feedback from the contractor, once we receive it, we will advise on the status of your account.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jan 2025, 12:03
Official
Dear Luke
There was an appointment scheduled for this morning.
We have requested feedback from the contractor, once we receive it, we will advise on the status of your account.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
There was an appointment scheduled for this morning.
We have requested feedback from the contractor, once we receive it, we will advise on the status of your account.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
08 Jan 2025, 12:25Dear Luke
Once the issue has been resolved and you are up and running again, a credit investigation can be done on your account for the time you were down.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Once the issue has been resolved and you are up and running again, a credit investigation can be done on your account for the time you were down.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jan 2025, 12:25
Official
Dear Luke
Once the issue has been resolved and you are up and running again, a credit investigation can be done on your account for the time you were down.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
Once the issue has been resolved and you are up and running again, a credit investigation can be done on your account for the time you were down.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
LR
Luke R's updateReviewer Update
08 Jan 2025, 12:28Okay Thank you. And how long would that investigation take?
LR
Luke R's update08 Jan 2025, 12:28
Reviewer Update
Okay Thank you. And how long would that investigation take?
MetroFibre Networx's replyOfficial
08 Jan 2025, 12:41Dear Luke
The investigation begins once your service has been confirmed to be working again. The standard turnaround time is 5-7 days.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
The investigation begins once your service has been confirmed to be working again. The standard turnaround time is 5-7 days.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jan 2025, 12:41
Official
Dear Luke
The investigation begins once your service has been confirmed to be working again. The standard turnaround time is 5-7 days.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
The investigation begins once your service has been confirmed to be working again. The standard turnaround time is 5-7 days.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
LR
Luke R's updateReviewer Update
09 Jan 2025, 11:29Thank you
LR
Luke R's update09 Jan 2025, 11:29
Reviewer Update
Thank you
MetroFibre Networx's replyOfficial
09 Jan 2025, 11:50Good Day
You are welcome.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
You are welcome.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Jan 2025, 11:50
Official
Good Day
You are welcome.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
You are welcome.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations