AP
Armandt P
1 reviews | Active since Sept 2014
23 Apr 2023, 18:32
Fibre fault
We have been sitting without internet for 9 days. It was reported on Friday 14th of April 2023 at around 14h00. A subcontractor of Metrofibre came out on Sunday 16th of April, but I was told they could not fix it and that it was escalated to Metrofibre. I would not recommend Metrofibre, but unfortunately they are the only fibre provider in the area. No one gives you feedback nor does anyone let you know via email what is going on. No customer support.
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MetroFibre Networx's replyOfficial
24 Apr 2023, 08:32Good morning Armandt.
This is not the type of service we take pride in, we want to apologise for the lack of service you experienced. Our team will look into this issue by using the details you provided here, one of our agents will get in contact with you.
Kind regards
Sunet
This is not the type of service we take pride in, we want to apologise for the lack of service you experienced. Our team will look into this issue by using the details you provided here, one of our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's reply24 Apr 2023, 08:32
Official
Good morning Armandt.
This is not the type of service we take pride in, we want to apologise for the lack of service you experienced. Our team will look into this issue by using the details you provided here, one of our agents will get in contact with you.
Kind regards
Sunet
This is not the type of service we take pride in, we want to apologise for the lack of service you experienced. Our team will look into this issue by using the details you provided here, one of our agents will get in contact with you.
Kind regards
Sunet