DT
Dominic T
1 reviews | Active since Aug 2020
20 Mar 2024, 19:21
Fibre down Two days and the have problems every day
Fibre down since two days. I regret take the Vodacom fibre. I think the please call me guy just finished Vodacom. They can’t even manage the break downs. Please don’t use this fibre of Vodacom
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MetroFibre Networx's replyOfficial
22 Mar 2024, 09:29Dear Dominic
Thank you for reaching out to us. We appreciate your feedback, although it seems there might be some confusion regarding your service provider. You have posted your review to MetroFibre Networks, whereas your reference to Vodacom suggests that you are a customer of theirs.
After conducting a thorough search in our system, we were unable to locate any service matching the details provided in your complaint. However, we are keen to assist you in resolving your issue promptly.
To better assist you, could you please provide us with your account holder details for Vodacom's fibre service? We have sent you an email requesting this information, and once received, we will investigate the matter further and work towards resolving any connectivity issues you may be experiencing.
We understand the importance of reliable internet service, and we apologize for any inconvenience caused. Rest assured, we are committed to ensuring that you receive the quality service you expect.
Thank you for your cooperation, and we look forward to assisting you with your connectivity concerns.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us. We appreciate your feedback, although it seems there might be some confusion regarding your service provider. You have posted your review to MetroFibre Networks, whereas your reference to Vodacom suggests that you are a customer of theirs.
After conducting a thorough search in our system, we were unable to locate any service matching the details provided in your complaint. However, we are keen to assist you in resolving your issue promptly.
To better assist you, could you please provide us with your account holder details for Vodacom's fibre service? We have sent you an email requesting this information, and once received, we will investigate the matter further and work towards resolving any connectivity issues you may be experiencing.
We understand the importance of reliable internet service, and we apologize for any inconvenience caused. Rest assured, we are committed to ensuring that you receive the quality service you expect.
Thank you for your cooperation, and we look forward to assisting you with your connectivity concerns.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply22 Mar 2024, 09:29
Official
Dear Dominic
Thank you for reaching out to us. We appreciate your feedback, although it seems there might be some confusion regarding your service provider. You have posted your review to MetroFibre Networks, whereas your reference to Vodacom suggests that you are a customer of theirs.
After conducting a thorough search in our system, we were unable to locate any service matching the details provided in your complaint. However, we are keen to assist you in resolving your issue promptly.
To better assist you, could you please provide us with your account holder details for Vodacom's fibre service? We have sent you an email requesting this information, and once received, we will investigate the matter further and work towards resolving any connectivity issues you may be experiencing.
We understand the importance of reliable internet service, and we apologize for any inconvenience caused. Rest assured, we are committed to ensuring that you receive the quality service you expect.
Thank you for your cooperation, and we look forward to assisting you with your connectivity concerns.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us. We appreciate your feedback, although it seems there might be some confusion regarding your service provider. You have posted your review to MetroFibre Networks, whereas your reference to Vodacom suggests that you are a customer of theirs.
After conducting a thorough search in our system, we were unable to locate any service matching the details provided in your complaint. However, we are keen to assist you in resolving your issue promptly.
To better assist you, could you please provide us with your account holder details for Vodacom's fibre service? We have sent you an email requesting this information, and once received, we will investigate the matter further and work towards resolving any connectivity issues you may be experiencing.
We understand the importance of reliable internet service, and we apologize for any inconvenience caused. Rest assured, we are committed to ensuring that you receive the quality service you expect.
Thank you for your cooperation, and we look forward to assisting you with your connectivity concerns.
Kind Regards
Marilize
MetroFibre Complaints