JC
John C
1 reviews | Active since Jan 2011
09 Dec 2025, 09:14
Fibre down for 5 days - no response from metrofibre
The line has been down for the last 5 days - i make 7 calls a day to Metro Fibre and still no technicians. They keep saying line should be up but it is not.... The last time I called, after waiting 1 hour on the phone, the phone was put down on me. Please send a technician to fix the fault today!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
09 Dec 2025, 09:36Dear John,
Thank you for reaching out and bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the issue. Your case has been escalated to our maintenance team to prioritise the fault, and we will ensure a technician is assigned to attend to your connection as soon as possible.
We will keep you updated on progress and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the issue. Your case has been escalated to our maintenance team to prioritise the fault, and we will ensure a technician is assigned to attend to your connection as soon as possible.
We will keep you updated on progress and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Dec 2025, 09:36
Official
Dear John,
Thank you for reaching out and bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the issue. Your case has been escalated to our maintenance team to prioritise the fault, and we will ensure a technician is assigned to attend to your connection as soon as possible.
We will keep you updated on progress and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address the issue. Your case has been escalated to our maintenance team to prioritise the fault, and we will ensure a technician is assigned to attend to your connection as soon as possible.
We will keep you updated on progress and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
JC
John C's updateReviewer Update
09 Dec 2025, 10:14thank you - i trust the technician will be in today to repair
JC
John C's update09 Dec 2025, 10:14
Reviewer Update
thank you - i trust the technician will be in today to repair
JC
John C's updateReviewer Update
10 Dec 2025, 11:30still nothing from metro fibre.......6 days and nothing resolved.
JC
John C's update10 Dec 2025, 11:30
Reviewer Update
still nothing from metro fibre.......6 days and nothing resolved.