TN
Terence N
1 reviews | Active since Dec 2010
12 Sept 2025, 14:27
Fibre down 3 days
I am extremely disappointed with metrofibre for my home fibre. Logged a call that my fibre was down 3 days ago and they are yet to do anything about it. I even escalated it several times but no luck. Ticket no:930884
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Replies (1)
MetroFibre Networx's replyOfficial
12 Sept 2025, 14:42Thank you, Terence, for reaching out to share your experience and for bringing your concerns to our attention.
We value your feedback and can confirm that we are currently investigating the matter raised.
Our team will be in touch with further feedback and updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We value your feedback and can confirm that we are currently investigating the matter raised.
Our team will be in touch with further feedback and updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Sept 2025, 14:42
Official
Thank you, Terence, for reaching out to share your experience and for bringing your concerns to our attention.
We value your feedback and can confirm that we are currently investigating the matter raised.
Our team will be in touch with further feedback and updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We value your feedback and can confirm that we are currently investigating the matter raised.
Our team will be in touch with further feedback and updates shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations