Fibre disconnected.

I have been without data since the 31st Midday. I tried logging a ticket and i am not getting any assistance. The frustrating part is that my account is up to date. Today the 01st i used my work phone to call and I was put on hold for 20 mnts while they are getting someone to help me. And worse part is, I never got anyone only the AI robot whose asking me the same things. Metrofibre your a well known business, please stop using Robots for queries and hire people who will deal with our issues. Data is expensive and thats why we opted for Fibre as a family.I use internet because I work from home but now I have to go to work