GA
Gerry A
1 reviews | Active since Apr 2019
18 Oct 2025, 14:19
Fibre Connection
They do not honor their word. The lines keep dropping. They violated the POPIA Act by giving out my phone number. They do not complete their investigation. Communication is erratic
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MetroFibre Networx's replyOfficial
18 Oct 2025, 16:19Dear Gerry Aron
Thank you for sharing your concerns regarding your fibre connection experience.
We acknowledge the issues you've raised, including the dropped lines, challenges with communication, the status of the investigation, and the handling of personal information. Please be assured that we take these matters seriously and are currently reviewing each point to ensure they are addressed appropriately.
Our goal is to provide a reliable service and maintain the highest standards in both compliance and customer care. We understand the frustration this has caused and are committed to restoring your confidence in our service.
We will provide you with an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Oct 2025, 16:19
Official
Dear Gerry Aron
Thank you for sharing your concerns regarding your fibre connection experience.
We acknowledge the issues you've raised, including the dropped lines, challenges with communication, the status of the investigation, and the handling of personal information. Please be assured that we take these matters seriously and are currently reviewing each point to ensure they are addressed appropriately.
Our goal is to provide a reliable service and maintain the highest standards in both compliance and customer care. We understand the frustration this has caused and are committed to restoring your confidence in our service.
We will provide you with an update as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations