iM
itumeleng M
1 reviews | Active since Oct 2016
06 Oct 2023, 14:27
Fibre Box not working
I have logged a call 05/10/2023 with cellc fibre since my internet decided not to work from yesterday. The matter was escalated to cellc technician and after some configuration test done it was discovered the fibre box is the one with problem.
Today on 06/10/2023 cellc consultant reach out to see if the matter has been resolved and they further escalated the matter to metrofibre for further assistance. It's been two days with internet access and the hasn't any feedback from metro fibre.
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Replies (1)
MetroFibre Networx's replyOfficial
09 Oct 2023, 13:06Dear Itumeleng
I hope this message finds you well. I wanted to personally extend my gratitude for taking the time to speak with me and provide confirmation that your connectivity issue has been successfully resolved.
Your prompt response and cooperation are greatly appreciated, as they have allowed us to address and rectify the situation swiftly. We understand how crucial a reliable internet connection is in today's world, and we are committed to ensuring that you receive the high-quality service you deserve.
Kind Regards
Marilize
I hope this message finds you well. I wanted to personally extend my gratitude for taking the time to speak with me and provide confirmation that your connectivity issue has been successfully resolved.
Your prompt response and cooperation are greatly appreciated, as they have allowed us to address and rectify the situation swiftly. We understand how crucial a reliable internet connection is in today's world, and we are committed to ensuring that you receive the high-quality service you deserve.
Kind Regards
Marilize
MetroFibre Networx's reply09 Oct 2023, 13:06
Official
Dear Itumeleng
I hope this message finds you well. I wanted to personally extend my gratitude for taking the time to speak with me and provide confirmation that your connectivity issue has been successfully resolved.
Your prompt response and cooperation are greatly appreciated, as they have allowed us to address and rectify the situation swiftly. We understand how crucial a reliable internet connection is in today's world, and we are committed to ensuring that you receive the high-quality service you deserve.
Kind Regards
Marilize
I hope this message finds you well. I wanted to personally extend my gratitude for taking the time to speak with me and provide confirmation that your connectivity issue has been successfully resolved.
Your prompt response and cooperation are greatly appreciated, as they have allowed us to address and rectify the situation swiftly. We understand how crucial a reliable internet connection is in today's world, and we are committed to ensuring that you receive the high-quality service you deserve.
Kind Regards
Marilize