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Nolo
1 reviews | Active since Nov 2025
11 Mar 2026, 14:31
Fiber line not being activated
I am currently experiencing the worse service from metrofibre. I am under MWEB but the infrastructure is managed by METROFIBRE, I moved in the new apartment and it has a fiber line. The time i moved in the line was still under the previous tenants name but it was changed 3 days after (4Mar2026) its a week later now and i still do not have internet connection. The activation team is not doing anything but i have already paid everything. MWEB escalated 3 times to metrofiber but there is not feedback. I am really tired of this people. Its either they give me my miney and i look for another fiber provider or they do things right.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
11 Mar 2026, 15:37Dear Nolo
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to move into a new apartment expecting the fibre service to be active, especially after payment has already been made and multiple escalations have been submitted. This experience is not reflective of the level of service we aim to provide.
That said, we will review the activation status on our network side and liaise with the relevant team to determine the reason for the delay. Feedback will be provided once we have an update regarding the activation of the line.
We value you as a customer and appreciate your patience while this matter is being looked into.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to move into a new apartment expecting the fibre service to be active, especially after payment has already been made and multiple escalations have been submitted. This experience is not reflective of the level of service we aim to provide.
That said, we will review the activation status on our network side and liaise with the relevant team to determine the reason for the delay. Feedback will be provided once we have an update regarding the activation of the line.
We value you as a customer and appreciate your patience while this matter is being looked into.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Mar 2026, 15:37
Official
Dear Nolo
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to move into a new apartment expecting the fibre service to be active, especially after payment has already been made and multiple escalations have been submitted. This experience is not reflective of the level of service we aim to provide.
That said, we will review the activation status on our network side and liaise with the relevant team to determine the reason for the delay. Feedback will be provided once we have an update regarding the activation of the line.
We value you as a customer and appreciate your patience while this matter is being looked into.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand how frustrating it must be to move into a new apartment expecting the fibre service to be active, especially after payment has already been made and multiple escalations have been submitted. This experience is not reflective of the level of service we aim to provide.
That said, we will review the activation status on our network side and liaise with the relevant team to determine the reason for the delay. Feedback will be provided once we have an update regarding the activation of the line.
We value you as a customer and appreciate your patience while this matter is being looked into.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Nolo's updateReviewer Update
11 Mar 2026, 16:28I have provided my details via an email I have received from you. Kindly provide feedback
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Nolo's update11 Mar 2026, 16:28
Reviewer Update
I have provided my details via an email I have received from you. Kindly provide feedback
MetroFibre Networx's replyOfficial
11 Mar 2026, 16:33Dear Nolo,
Thank you for sharing your details with us. We appreciate your prompt response and cooperation.
Your information has been received and the matter is currently being reviewed by the relevant team. We will provide you with feedback as soon as the investigation has been completed.
Thank you for your patience and understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your details with us. We appreciate your prompt response and cooperation.
Your information has been received and the matter is currently being reviewed by the relevant team. We will provide you with feedback as soon as the investigation has been completed.
Thank you for your patience and understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Mar 2026, 16:33
Official
Dear Nolo,
Thank you for sharing your details with us. We appreciate your prompt response and cooperation.
Your information has been received and the matter is currently being reviewed by the relevant team. We will provide you with feedback as soon as the investigation has been completed.
Thank you for your patience and understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your details with us. We appreciate your prompt response and cooperation.
Your information has been received and the matter is currently being reviewed by the relevant team. We will provide you with feedback as soon as the investigation has been completed.
Thank you for your patience and understanding.
Best regards,
Marilize
MetroFibre Complaints & Escalations
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Nolo's updateReviewer Update
12 Mar 2026, 10:26Good Morning. I got a call this morning from you saying that there is no order for me from MWEB, but MWEB is saying Metrofibre is experiencing technical issues, how true is this and also why was i not inform atleast i would have understood the delay. MWEB is saying there is an order now. Please confirm
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Nolo's update12 Mar 2026, 10:26
Reviewer Update
Good Morning. I got a call this morning from you saying that there is no order for me from MWEB, but MWEB is saying Metrofibre is experiencing technical issues, how true is this and also why was i not inform atleast i would have understood the delay. MWEB is saying there is an order now. Please confirm