Fiber down

My Fiber just randomly stopped working midday today. It was such a mission to use your chat option which keeps timing out. The agents that are chatting to you takes their own sweet time to reply probably busy watching tik tok videos instead of responding to chats.

I had called through and requested a call back and guess what the agent disconnects the call wow wow what a surprise when you employ people that don't care and has no sympathy towards your faithful and paying customers.

I called back and requested a callback and another wow that no1 calls you back. Your employee service is absolutely disgusting!! There is no care. Your staff don't understand urgency and considering that you're a internet service provider you of all people should know how dependent people are internet especially when they use it for work.

My ticket logged is 246054..I need this working at all costs and I DO NOT WANT TO HEAR YOUR GENERAL SLA BECAUSE I CANNOT AFFORD TO WAIT!!!!

If this cannot be sorted out now I want a letter in writing from your executives stating that I couldn't perform my duties due to issues on your side otherwise this will go to the ombudsman.