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Sharon N
1 reviews | Active since Jun 2018
30 Aug 2022, 08:18
Fiber and router installation
I have been calling metro fibre regarding fibre installation which was no done correctly and I'm not finding joy because none of their call center agents is interested in assisting. I am told about maintenance guys who will come but they don't know when exactly are they going to fix. It is affecting my job, I need internet access and also I was sent a bill for something I haven't used.
How long do I have to wait before it can be fixed. At first they came with a wrong router device which they later exchanged and since then there was no communication from them regarding fixing the connection or installation issues
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
30 Aug 2022, 08:25Dear Sharon,
Please note that one of our agents will be in contact with you shortly.
We are following up on your ticket reference.
Kind regards
MetroFibre.
Please note that one of our agents will be in contact with you shortly.
We are following up on your ticket reference.
Kind regards
MetroFibre.
MetroFibre Networx's reply30 Aug 2022, 08:25
Official
Dear Sharon,
Please note that one of our agents will be in contact with you shortly.
We are following up on your ticket reference.
Kind regards
MetroFibre.
Please note that one of our agents will be in contact with you shortly.
We are following up on your ticket reference.
Kind regards
MetroFibre.
SN
Sharon N's updateReviewer Update
05 Sept 2022, 09:55Please update me on the status of the ticket no:202400
I made contact with mweb because my router is not connecting to the internet, they advised me that metro fibre has to fix whatever the problem is with that. I have been waiting since last week for your technician to come but no one bothered to call me.
I made contact with mweb because my router is not connecting to the internet, they advised me that metro fibre has to fix whatever the problem is with that. I have been waiting since last week for your technician to come but no one bothered to call me.
SN
Sharon N's update05 Sept 2022, 09:55
Reviewer Update
Please update me on the status of the ticket no:202400
I made contact with mweb because my router is not connecting to the internet, they advised me that metro fibre has to fix whatever the problem is with that. I have been waiting since last week for your technician to come but no one bothered to call me.
I made contact with mweb because my router is not connecting to the internet, they advised me that metro fibre has to fix whatever the problem is with that. I have been waiting since last week for your technician to come but no one bothered to call me.
MetroFibre Networx's replyOfficial
05 Sept 2022, 10:02Dear Sharon
Please note that a technician will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Please note that a technician will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
MetroFibre Networx's reply05 Sept 2022, 10:02
Official
Dear Sharon
Please note that a technician will be in contact to assist you accordingly.
Kind Regards,
MetroFibre
Please note that a technician will be in contact to assist you accordingly.
Kind Regards,
MetroFibre