AS
Azaan S
1 reviews | Active since Aug 2016
15 Nov 2023, 16:54
Feedback
Good day, the installation of my router was to be installed on the 30-11 @ 09:00, I rep**** to Albert via what's app asking him if it would be possible to move the date to either the 27-11 or 28-11, my message was ignored up until now. I contact your sales support team via email on the 09-11 & Odette Putzier advised that the team will contact me to arrange. I am still awaiting feedback. Please advise. Thank you.
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MetroFibre Networx's replyOfficial
16 Nov 2023, 08:20Dear Azaan
We appreciate your message and apologize for any inconvenience you've experienced regarding the installation of your router. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Upon reviewing your request to reschedule the installation date, we regret any oversight in responding to your message. Our team is actively working to address this and ensure that your concerns are addressed without further delay.
To expedite the process, we have raised the matter with our ONT Installations team for urgent scheduling. They will contact you shortly to arrange a suitable date and time for the installation.
We understand the importance of a smooth and timely installation, and we sincerely apologize for any frustration this situation may have caused.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Kind Regards
Marilize
We appreciate your message and apologize for any inconvenience you've experienced regarding the installation of your router. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Upon reviewing your request to reschedule the installation date, we regret any oversight in responding to your message. Our team is actively working to address this and ensure that your concerns are addressed without further delay.
To expedite the process, we have raised the matter with our ONT Installations team for urgent scheduling. They will contact you shortly to arrange a suitable date and time for the installation.
We understand the importance of a smooth and timely installation, and we sincerely apologize for any frustration this situation may have caused.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Kind Regards
Marilize
MetroFibre Networx's reply16 Nov 2023, 08:20
Official
Dear Azaan
We appreciate your message and apologize for any inconvenience you've experienced regarding the installation of your router. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Upon reviewing your request to reschedule the installation date, we regret any oversight in responding to your message. Our team is actively working to address this and ensure that your concerns are addressed without further delay.
To expedite the process, we have raised the matter with our ONT Installations team for urgent scheduling. They will contact you shortly to arrange a suitable date and time for the installation.
We understand the importance of a smooth and timely installation, and we sincerely apologize for any frustration this situation may have caused.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Kind Regards
Marilize
We appreciate your message and apologize for any inconvenience you've experienced regarding the installation of your router. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Upon reviewing your request to reschedule the installation date, we regret any oversight in responding to your message. Our team is actively working to address this and ensure that your concerns are addressed without further delay.
To expedite the process, we have raised the matter with our ONT Installations team for urgent scheduling. They will contact you shortly to arrange a suitable date and time for the installation.
We understand the importance of a smooth and timely installation, and we sincerely apologize for any frustration this situation may have caused.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Kind Regards
Marilize