CD
Claire D

1 reviews | Active since Aug 2019

09 Nov 2021, 11:50

Fed Up with Metrofibre - Go Live department !!

The Greenwood Park Durban area is fed up with Metro Fibre from July we have been told we going Live!! It is now November!! And we keep getting fed the same response month in and month out, surrounding areas have gone live long time ago, some of us require Fibre to take on projects for work purposes and some have cancelled contracts with current LTE providers as we keep getting told next month we go live everytime one contacts either via phone call, email, social media this is the response we get Good day

We sincerely apologise for the inconvenience caused.

Unfortunately, it is impossible for us to provide an exact go-live date for any project as there are a lot of factors that can influence the time frame of the physical infrastructure build.

Once the physical build is complete, there are numerous quality tests that need to be done before we can activate the estate as we need to ensure that everything is up to standard.

Kind regards MetroFibre

This is now Pathetic!! Why did Metrofibre take on a project they cannot handle, My household & the Greenwood Park - Durban area are fed up and we want solid information and feedback

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply09 Nov 2021, 12:11
Official
Good Day 

We do understand your frustration and we sincerely apologise for the inconvenience caused.

Kindly note that we are working on it.

Kind Regards
MetroFibre