Faulty termination box..no Internet for a week and counting..

A week (and counting) without Internet after Metrofibre Installed a new termination point box. I informed the Metrofibre technician that the POL light was still flashing on installation. Despite multiple calls nothing has been done about it (despite so called 'escallation'). I work from home, so does my wife...we have had no internet for a week!

I have spent my airtime to try get this resolved with little to no effort from Metrofibre, getting put on hold, empty promises but no resolution!