1 reviews | Active since Apr 2025
Faulty router factory reset no assistance
From Friday last week until today Tuesday I've been trying to get a technician to basically log into my router and fix the mes as I went just to cha get my password and user name to get rid of other people using my internet i went and then had to do a factory reset and that was a problem I do not have admin rights on my router to change the settings my settings to just get my internet back up and running after it was already paid for It seems everyone I've had a chat to over the phone from metro fiber and on WhatsApp Saying they wil forward it to technical side yet no one calls me back or even follows up on if it's working or not it's been 3 4 5 years never had a problem now I've got a problem and no one wants to help us out??? Paying R839 a month and even went and paid 5 6 months ahead and now ??? Wil someone please just resolve this flipped issue we have?? Or should we just close the contract and get another internet provider?? 669634 is my ticket number Even after I gave my problem on Saturday it was only logged on the tickets on Sunday???? Management supervisor anyone that's willing to assist me please help me
Thank you for bringing this to our attention, and we truly appreciate your patience. We understand how frustrating this situation must be for you, especially after the excellent service you've experienced in the past.
We have escalated your issue to the relevant department, and they are actively working to resolve the matter urgently. We understand the inconvenience you’ve faced, and please rest assured that we are prioritizing this to ensure that your internet is restored and you can get back to using the services without further delay.
We will make sure that you receive an update and assistance promptly. Your ticket number [669634] is being closely monitored, and we are committed to resolving this as quickly as possible.
Again, thank you for your understanding. If there’s anything else you need in the meantime, don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention, and we truly appreciate your patience. We understand how frustrating this situation must be for you, especially after the excellent service you've experienced in the past.
We have escalated your issue to the relevant department, and they are actively working to resolve the matter urgently. We understand the inconvenience you’ve faced, and please rest assured that we are prioritizing this to ensure that your internet is restored and you can get back to using the services without further delay.
We will make sure that you receive an update and assistance promptly. Your ticket number [669634] is being closely monitored, and we are committed to resolving this as quickly as possible.
Again, thank you for your understanding. If there’s anything else you need in the meantime, don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations