Faulty Internet - NO SUPPORT

Faulty Router - i have been without internet for 3 days , ihave made countless calls and you simply cannot get through to the support line , once someone finally calls you back they transfer you and the line cuts , Last night someone eventually tried to assist and transfered the ticket to technical which then just told me to reset the router , STILL NO INTERNET ! tried calling 7 times again today , no luck , someone called back and put me on hold and after 35min ( i refused to put down) the line just cut again , how difficult can it be to resolve the issue , Can Someone PLEASE contact me to resolve this