DH
DG Heath'cote
1 reviews | Active since Nov 2020
01 Mar 2025, 10:02
Fauls Advertising and Useless Customer Service
I have contacted metro a few days ago requesting MY PPPOE password. All they send is reference numbers 618904 and say they will get back to me in 24hrs. It is pass 24 hrs and they still have not gotten back to me. When it is time to collect their money, they very fast to threaten you that they will disconnect if it is not paid. The customer service is pathetic.
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Replies (1)
MetroFibre Networx's replyOfficial
03 Mar 2025, 12:35Dear DG Heath'cote
Thank you for reaching out.
Please note that your PPPoE credentials have now been sent to you. Kindly check your email, and let us know if you need any further assistance.
We truly appreciate your patience and value your feedback as we continuously work to improve our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out.
Please note that your PPPoE credentials have now been sent to you. Kindly check your email, and let us know if you need any further assistance.
We truly appreciate your patience and value your feedback as we continuously work to improve our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Mar 2025, 12:35
Official
Dear DG Heath'cote
Thank you for reaching out.
Please note that your PPPoE credentials have now been sent to you. Kindly check your email, and let us know if you need any further assistance.
We truly appreciate your patience and value your feedback as we continuously work to improve our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out.
Please note that your PPPoE credentials have now been sent to you. Kindly check your email, and let us know if you need any further assistance.
We truly appreciate your patience and value your feedback as we continuously work to improve our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations