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Deon R

1 reviews | Active since Jul 2022

07 Aug 2022, 11:37

'Fast reliable fibre'

Another fibre outage again today - less than a month after the outage in July (15th) - this is unacceptable.

Model Park, Witbank

0
Replies (7)
MetroFibre Networx
MetroFibre Networx's reply07 Aug 2022, 11:38
Official
Good day, Deon, 

Thank you for taking the time to review our service. 

Kindly be advised that I am investigating your service and will revert back to you shortly. 

Kind Regards
MetroFibre

MetroFibre Networx
MetroFibre Networx's reply07 Aug 2022, 11:46
Official
Dear Deon

We are aware of an outage that may affect your client services in your area.

Our Engineers are working on restoring services. We will keep you updated.

Kind Regards
MetroFibre
DR
Deon R's update07 Aug 2022, 11:51
Reviewer Update
I can see that in Mona Street in Model Park there is a water pipe that is being repaired. This is the same location of the previous fibre break so i think it broke there
MetroFibre Networx
MetroFibre Networx's reply07 Aug 2022, 11:52
Official
Dear Deon,

Thank you for your feedback, it is greatly appreciated and well noted.

Kind Regards
MetroFibre
DR
Deon R's update08 Aug 2022, 09:18
Reviewer Update
This outage has now lasted nearly 24 hours - what is the ETA on getting this resolved?
MetroFibre Networx
MetroFibre Networx's reply08 Aug 2022, 09:22
Official
Dear Deaon

Please note that our engineers are working to resolve the issue and our ticket turnaround time is 3-4 working days.

Kind Regards,
MetroFibre
DR
Deon R's update08 Aug 2022, 09:26
Reviewer Update
3-4 working days.. That would mean this year alone (as of Aug 2022) I would have been without Fibre that I have paid for - for a total of 18 days - how is that 'fast reliable fibre'?