HF
Hester F
1 reviews | Active since Jun 2016
12 Nov 2024, 13:37
Fast Fibre NO REFUND
Its nice to have fibre to your home. They can connect you and keep you happy online. Please dont move to a place where you cannot get fibre and cancell your internet. They will cancel your internet but still take your payment via debit order. You will hear that they refund after 21 days and you will have to sent your banking detail lots of times. Then you will hears thge manager must aprove your refund. After that you will hear the manager did aprove it and it is paid in bulk the end of the month. The end of the month will come but not your refund. You will call them several times a day and keep the phone on but nobody will tell you whats going on and then the phone will drop. They have to refund me R802 since March 2024. Tickent no'S *** is but a fue of my tickets.
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Replies (1)
MetroFibre Networx's replyOfficial
12 Nov 2024, 16:20Dear Hester Fourie,
Thank you for reaching out and sharing your experience with us. I am truly sorry for the frustration and inconvenience you’ve faced throughout this process. It is clear that we have failed to meet your expectations, and I deeply regret that your experience has been so difficult.
We completely understand how disappointing it must be to be promised a refund, only to encounter repeated delays, a lack of clear communication, and the ongoing need to provide your banking details multiple times. This is not the level of service you deserve, especially after being a valued customer. The lack of follow-up and the repeated broken promises have understandably led to confusion and added stress, and for that, We sincerely apologize.
Please rest assured that we are taking your case seriously. We have escalated the matter to the relevant team and management to ensure your refund is processed as quickly as possible. I will personally monitor the progress and ensure that you are updated regularly.
The situation you've described, particularly the lack of resolution despite multiple tickets and phone calls, is unacceptable, and we want to assure you that we are working diligently to resolve it.
Once again, we sincerely apologize for the inconvenience and frustration you’ve endured. Thank you for your continued patience, and I hope we can restore your trust by resolving this matter promptly.
If you have any further questions or concerns, please don't hesitate to reach out to me directly. I’ll be more than happy to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your experience with us. I am truly sorry for the frustration and inconvenience you’ve faced throughout this process. It is clear that we have failed to meet your expectations, and I deeply regret that your experience has been so difficult.
We completely understand how disappointing it must be to be promised a refund, only to encounter repeated delays, a lack of clear communication, and the ongoing need to provide your banking details multiple times. This is not the level of service you deserve, especially after being a valued customer. The lack of follow-up and the repeated broken promises have understandably led to confusion and added stress, and for that, We sincerely apologize.
Please rest assured that we are taking your case seriously. We have escalated the matter to the relevant team and management to ensure your refund is processed as quickly as possible. I will personally monitor the progress and ensure that you are updated regularly.
The situation you've described, particularly the lack of resolution despite multiple tickets and phone calls, is unacceptable, and we want to assure you that we are working diligently to resolve it.
Once again, we sincerely apologize for the inconvenience and frustration you’ve endured. Thank you for your continued patience, and I hope we can restore your trust by resolving this matter promptly.
If you have any further questions or concerns, please don't hesitate to reach out to me directly. I’ll be more than happy to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Nov 2024, 16:20
Official
Dear Hester Fourie,
Thank you for reaching out and sharing your experience with us. I am truly sorry for the frustration and inconvenience you’ve faced throughout this process. It is clear that we have failed to meet your expectations, and I deeply regret that your experience has been so difficult.
We completely understand how disappointing it must be to be promised a refund, only to encounter repeated delays, a lack of clear communication, and the ongoing need to provide your banking details multiple times. This is not the level of service you deserve, especially after being a valued customer. The lack of follow-up and the repeated broken promises have understandably led to confusion and added stress, and for that, We sincerely apologize.
Please rest assured that we are taking your case seriously. We have escalated the matter to the relevant team and management to ensure your refund is processed as quickly as possible. I will personally monitor the progress and ensure that you are updated regularly.
The situation you've described, particularly the lack of resolution despite multiple tickets and phone calls, is unacceptable, and we want to assure you that we are working diligently to resolve it.
Once again, we sincerely apologize for the inconvenience and frustration you’ve endured. Thank you for your continued patience, and I hope we can restore your trust by resolving this matter promptly.
If you have any further questions or concerns, please don't hesitate to reach out to me directly. I’ll be more than happy to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your experience with us. I am truly sorry for the frustration and inconvenience you’ve faced throughout this process. It is clear that we have failed to meet your expectations, and I deeply regret that your experience has been so difficult.
We completely understand how disappointing it must be to be promised a refund, only to encounter repeated delays, a lack of clear communication, and the ongoing need to provide your banking details multiple times. This is not the level of service you deserve, especially after being a valued customer. The lack of follow-up and the repeated broken promises have understandably led to confusion and added stress, and for that, We sincerely apologize.
Please rest assured that we are taking your case seriously. We have escalated the matter to the relevant team and management to ensure your refund is processed as quickly as possible. I will personally monitor the progress and ensure that you are updated regularly.
The situation you've described, particularly the lack of resolution despite multiple tickets and phone calls, is unacceptable, and we want to assure you that we are working diligently to resolve it.
Once again, we sincerely apologize for the inconvenience and frustration you’ve endured. Thank you for your continued patience, and I hope we can restore your trust by resolving this matter promptly.
If you have any further questions or concerns, please don't hesitate to reach out to me directly. I’ll be more than happy to assist you further.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations