FAST ATTENTION TO COMPLAINT

An owner in a complex I manage complained regarding a water leak which according to him was caused by the fibre installers. I forwarded an e-mail to Metrofibre before 07:00, received an immediate automated response with the correct contact details for the section dealing with complaints, and received an immediate acknowledgement of receipt from the complaints section detailing what additional information they require. Just after 08:00, I received a call from Wilson of their complaints section, assuring me that the matter would receive urgent attention and confirming that he will immediately call the owner to make arrangements to have the matter investigated. Fast detailed response, thank you.