SM
Sifiso M
1 reviews | Active since Jul 2023
01 Oct 2025, 16:27
Famous for no service
They really take the cup for being the worsted customer service, I called them a month ago letting them know I am moving and want to keep them as a service provider they first took me from Pilar to post before customer service came in and promised me a seamless change over, I called two weeks ago to follow I was told there is nothing they can do I must wait for the 1st oct, We'll guess what all that was a lie never got any feed back and I am sitting with no Fibre.....please cancel all existing services and orders I'll take my business else where because today is worse no1 is picking up I have wasted the whole day texting to call you
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MetroFibre Networx's replyOfficial
01 Oct 2025, 16:52Dear Sifiso
Thank you for reaching out and sharing your experience with us. We completely understand your frustration regarding the delays and lack of communication you’ve experienced, and we sincerely apologise for the inconvenience caused.
Please note that we have escalated your query to our MetroGo Department for urgent assistance. Our team will prioritise your case and work to ensure that the matter is resolved as soon as possible. We will also be keeping a close eye on the progress until full resolution is achieved.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your experience with us. We completely understand your frustration regarding the delays and lack of communication you’ve experienced, and we sincerely apologise for the inconvenience caused.
Please note that we have escalated your query to our MetroGo Department for urgent assistance. Our team will prioritise your case and work to ensure that the matter is resolved as soon as possible. We will also be keeping a close eye on the progress until full resolution is achieved.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Oct 2025, 16:52
Official
Dear Sifiso
Thank you for reaching out and sharing your experience with us. We completely understand your frustration regarding the delays and lack of communication you’ve experienced, and we sincerely apologise for the inconvenience caused.
Please note that we have escalated your query to our MetroGo Department for urgent assistance. Our team will prioritise your case and work to ensure that the matter is resolved as soon as possible. We will also be keeping a close eye on the progress until full resolution is achieved.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and sharing your experience with us. We completely understand your frustration regarding the delays and lack of communication you’ve experienced, and we sincerely apologise for the inconvenience caused.
Please note that we have escalated your query to our MetroGo Department for urgent assistance. Our team will prioritise your case and work to ensure that the matter is resolved as soon as possible. We will also be keeping a close eye on the progress until full resolution is achieved.
Thank you for your patience and for bringing this to our attention.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations