AE
Angelique E
1 reviews | Active since May 2024
04 Sept 2025, 13:18
False promises for activation
This is the worst experience I have had with a fibre company! I have been battling since Tuesday for them to activate my line! We were told on Tuesday that we would be able to use our fibre by 14:00 (empty promises)! Phone Metro yet again to be told that is will be active the next day.... Here we are Thursday where as I had to phone again and I was told it would be active today! Guess what now I have to wait for a technician to come out tomorrow morning! Metro can come and collect their devices this service and empty promises I will not use and I will not recommend them to anyone!
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Replies (2)
MetroFibre Networx's replyOfficial
04 Sept 2025, 13:38Dear Angelique,
Thank you for reaching out and for bringing your concerns to our attention. Your experience has been duly noted, and we understand the frustration caused by the delays you’ve encountered. Please be assured that we are currently working to investigate your concerns and will be in touch with updates shortly to assist in getting your service fully active.
We appreciate your patience as we work towards resolving this matter and ensuring that your service is up and running to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. Your experience has been duly noted, and we understand the frustration caused by the delays you’ve encountered. Please be assured that we are currently working to investigate your concerns and will be in touch with updates shortly to assist in getting your service fully active.
We appreciate your patience as we work towards resolving this matter and ensuring that your service is up and running to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Sept 2025, 13:38
Official
Dear Angelique,
Thank you for reaching out and for bringing your concerns to our attention. Your experience has been duly noted, and we understand the frustration caused by the delays you’ve encountered. Please be assured that we are currently working to investigate your concerns and will be in touch with updates shortly to assist in getting your service fully active.
We appreciate your patience as we work towards resolving this matter and ensuring that your service is up and running to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. Your experience has been duly noted, and we understand the frustration caused by the delays you’ve encountered. Please be assured that we are currently working to investigate your concerns and will be in touch with updates shortly to assist in getting your service fully active.
We appreciate your patience as we work towards resolving this matter and ensuring that your service is up and running to your satisfaction.
Best regards,
Marilize
MetroFibre Complaints & Escalations
AE
Angelique E's updateReviewer Update
04 Sept 2025, 13:44I need the service up and running today my kids have projects to do and the data is costing a fortune
AE
Angelique E's update04 Sept 2025, 13:44
Reviewer Update
I need the service up and running today my kids have projects to do and the data is costing a fortune